Search results for query: *

Hi floppy1, Yes that seems to have done the trick, thanks for that!

I've just checked that as you suggested and it's set to 20ms. Actually there are 2 SIP peer profiles as the system uses a resilient SIP endpoint, but both profiles are set to 20ms. I selected the option to override the RTP packetization rate and tried to change it to 30ms just to test it, but I...

Hello @AH64Armament, Thanks for those suggestions. The system was rebooted on Friday in an attempt to resolve the issue but it hasn't made any difference at all unfortunately. I was thinking it was probably something to do with the AA/embedded voicemail system as well, but strangely the problem...

Hi all, I'm looking at a Mitel AX which is using SIP trunks. 4 days ago, our customer started to have issues with incoming calls. There is a system speed call which points their main number at a VM multilevel auto attendant. There are 4 AA options, each of which points at a different ring...

Hi all, First off, I'm sorry if this is not posted in the appropriate section. It involves a 3CX system and a Grandstream FXS gateway integrating with an old Ascom paging system (Ascom beepers) but the question is more to do with the Grandstream and the Ascom pagers than the 3CX. I couldn't see...

Hi, One of our hotel customers has asked about programming hotel suites on their NEC SV9100, as some of their rooms have 3 or even 4 phones in them. They want to be able to call the main extension for a given room and have it ring on all of the phones within that room simultaneously. All of the...

Thanks for your replies. @Billz66 It's rack mounted in a small cabinet under a desk in an office. It was slightly warm in there last time I visited the site, and it's not massively dusty in there. I don't think it's warm enough to be causing the cards to burn out. @jpruder Their ONS card is...

We have a customer with a Mitel 3300 CXi, with a single ASU containing a pair of 16 port ONS cards. Yesterday I attended their premises and replaced a failed ONS card for the 2nd time this year. I have been told by colleagues that it is very unusual for one of these cards to fail. I do not know...

Thanks @CoralTech, I had a look at 20-09-01 Second External Call in COS and it's disabled in all classes. I disabled off-hook ringing on the affected phones a while ago and that made no difference either. Could it possibly be something to do with headsets? The extensions in question have headset...

We've got a customer with an SV9100 CP20 which we look after. They have a bunch of DDI's programmed via the DDI routing table, and one of those is pointed at a particular IRG in target 2. If unanswered within 20 seconds, or if all group members are busy, it should stop ringing that IRG and step...

Here's a closeup of one of the fasteners, it's still not great but whilst I'm next there I'll get some better ones. The round outer part of it pushes in, leaving the central pin exposed. The pin is hexagonal in shape, as if a tool should fit over it (like a socket or a screwdriver bit holder)...

@Ekster Thanks for that. Yes, I've been pushing the outer part in with plyers then using them to grab the central "pin", which is hexagonal in shape, and turn it. Sometimes it works easily on the first attempt, but the majority of times it takes ages of fiddling about when I just want to get on...

Thanks for answering @curlycord. It is indeed in Europe, in the UK. I think you're probably right about there being some kind of wrench for opening these boxes. I'm at the customer's location again in a couple of days so I might take some hex sockets with me and see if any of them do the job...

Sorry, just to be clear, the only type of fasteners I've been able to find any reference to online are the slotted type as mentioned above, and pictured below for example:

Hello, I had written a whole long paragraph about the different types of lid fasteners I've encountered on 100 pair connection boxes, but rather than post that, I will simplify my question. Can anybody please identify the type of connection box I will picture below, and whether there is a tool...

Thanks @Westi, Ok, so from what you're saying it sounds like some programming would indeed be required. That's a shame, I was hoping that wouldn't be the case. I'm not sure that we have any way to access this particular Avaya system remotely so I think we'll need to arrange for a 3rd party to...

Hi all, I hope I'm putting this in the right area, so please let me know if not. Also, please excuse my ignorance but I don't usually get involved with Avaya systems so they are fairly alien to me, although I do know various other systems so am familiar with a lot of the concepts. One of our...

Thanks @CoralTech. Thanks for replying. I'm using PCPro but can also go via WebPro if necessary. It's the 15-22 bit that I don't understand. You mentioned in step 3 to define it as a mobile extension, but I can't see how. All the system's extension ports are in 15-22 in a drop-down menu, and...

Hi all, On an SV9100, how do you go about telling it certain ports are going to be mobile extensions please? A colleague has asked me and I cannot find the answer. I've tried searching the manual for it but couldn't find where it actually says how you go about telling a brand new SV9100 install...

@Firebird Scrambler @VRRyan Just a quick update on this one, a 3rd party contractor we used for support at this particular site has been able to talk the end users through removing the failed PSU from the main cab where the processor card is installed, and replacing it with a PSU from the sub...