bigdave1980
Systems Engineer
Hi all,
I'm looking at a Mitel AX which is using SIP trunks. 4 days ago, our customer started to have issues with incoming calls. There is a system speed call which points their main number at a VM multilevel auto attendant. There are 4 AA options, each of which points at a different ring group. When an AA option is selected it there is an announcement which says you are being transferred to xxxx department, then the call rings on the ring group member extensions. It has always worked fine but as of 4 days ago when the extensions answer the call there is just noise in both directions, white noise, like a de-tuned TV. If I point the system speed call directly at the exact same ring groups individually, by-passing the AA entirely, then it works fine. I thought therefore that the issue was with whatever is handling the AA, but they have since reported that they are also having problems with making outbound calls, and as soon as a call is answered they get the same noise. Outbound calls obviously don't traverse the AA. I can't understand why the problem would affect calls routing via the AA but not calls routing directly to the exact same ring groups. Does anybody have any suggestions as to what I may need to check here, please?
Thanks!
I'm looking at a Mitel AX which is using SIP trunks. 4 days ago, our customer started to have issues with incoming calls. There is a system speed call which points their main number at a VM multilevel auto attendant. There are 4 AA options, each of which points at a different ring group. When an AA option is selected it there is an announcement which says you are being transferred to xxxx department, then the call rings on the ring group member extensions. It has always worked fine but as of 4 days ago when the extensions answer the call there is just noise in both directions, white noise, like a de-tuned TV. If I point the system speed call directly at the exact same ring groups individually, by-passing the AA entirely, then it works fine. I thought therefore that the issue was with whatever is handling the AA, but they have since reported that they are also having problems with making outbound calls, and as soon as a call is answered they get the same noise. Outbound calls obviously don't traverse the AA. I can't understand why the problem would affect calls routing via the AA but not calls routing directly to the exact same ring groups. Does anybody have any suggestions as to what I may need to check here, please?
Thanks!