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Extension number and UserID are shown in 2.7.1

Thanks for the pointers guys, turns out the router was programmed with the wrong IP address for the DSP.

No, if i change the password and try and log in it says incorrect credentials. The error i'm getting is lost connection to server. I have put a number 2 on the end of his username in IPO Manager and logged in using that and it works fine. I change the user name back again and the error comes...

I have just gone to a pc with the error and logged in as a different user and that works fine so it looks like something on the user profile? They are all set to power users and they have enough licenses, I have also checked on Monitor and there are no blacklisted IP addresses or extensions.

I'm in the process of putting Gamma SIP trunks on a NS700 but I 'm getting one-way transmission, I'm sure I came across a troubleshooting guide yesterday but I can't find it today. Anyone seen one or know of anything obvious for me to look at? Thanks

I have a client with an IP Office 10.1 and until yesterday one-x call assistant was working fine. Now 2 users get an error when trying to log in but everyone else is ok. Nothing has changed on the IPO and to my knowledge nothing has changed on the end users pc. All users are onsite and can ping...

I tried every password!! I have resolved this now, I went to site and reset all the passwords via the DTE port and now it all works hunky dory

Hmmz, it won't let me now but it did earlier?? When i enter a password and hit ok it says Password encryption failed. Please reenter the password. I've also just tried deleting the userlist.dat using putty and setting the password in security to Administrator but it still does the same thing...

Got a problem with VM Pro connectivity. service is running fine with the green light showing in services, SSA shows type as Voicemail pro with 8 ports. When I open the VM Pro client, put in Admin username and password and all appears ok, it says i'm connected at the top of the screen, correct...

Yes they are supported, the product description you have wasn't updated by Avaya: Installing IP500/IP500 V2 Page 286 15-601042 Issue 29f (13 June 2014) IP Office 9.0.3 Avaya DS Digital Telephones (DS Ports) These digital stations connect to the IP Office via DS ports. They are supported by...

I'm assuming you've checked the obvious? VM pc can ping ip office, VM Pro ip address in manager isn't still set to old VM Ip address, services all running on new VM pc etc

or add voicemail pro.exe to the programs list by right clicking on Computer, goto properties, then advanced system settings, click settings next to performance in the advanced tab, then goto data execution prevention tab, click add and browse to the voicemail pro.exe then ok out and try again.

Yeah, that's how we wanted and anticipated it to work but unfortunately it doesn't :( I'll test the deskphones once the office reopens in January. It seems that the one-x mobile needs to be ready and available when the call is first distributed for it to ring though.

The issue is that both users, are more often than not, both on a call so either way they are losing calls, also with it being a hunt group call the missed calls aren't in the call lists on the one-x client so they have no way of knowing how many calls they are missing or a list of numbers so...

Is there a way to enable call waiting for hunt group calls on One-x mobile? Currently there is nobody in the office, there are 2 users in the hunt group both with one-x mobile, if they are both on a call and a 3rd call comes in the call will just queue with no notification on the mobiles. When...

spot on janni78 thanks, I was thrown by the way the first internal caller goes straight in. Thanks

Will recording 15 seconds of silence put the caller straight into the conference? Can't see how that would work? In a nut shell the customer wants the ability to have conference calls where none of the parties involved are internal.

The issue is with Vodafone or whoever is providing the ISDN circuit for them. It needs to be set to pass information on that is sent from the IPO but it's set to send the main bearer number. The problem with VF is getting hold of someone that knows what they're on about and knows how to deal...

Hmmmm, I'm not doing. Extension numbers are 2XX and the conference bridge numbers are 99XX.

I have a conference bridge set up using a voicemail pro module which works as I believe it should. IE Any external callers dialling in will hear MOH/Beeps until an internal party joins the conference. Anybody know a way around that so external callers can go straight into the conference? I have...