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Thanks for the reply. I managed to get the OpenVPN running on the server, but I couldn't figure how to get OpenVPN to run as a client and without a manual connection - They are both running as a service. The "initiator" system (which is the server in our office) I couldn't find a way for it to...

Hi All, I wonder if you could help. For various reasons, I have a SQL 2014 server hosted online (protected by a firewall etc), which provides SQL services to web servers in a datacentre. I now need to run a server in our office, to integrate some custom software we have purchased. This needs...

Spot on thank you - I did see that but I wasn't sure if that was the right way to do it. That's sorted the forwarding of calls if the user is busy or unavailable. I just need the last one - that is to present all outgoing calls on our main number, and not the DDI which is setup to a specific...

How do I set it to forward on busy/no answer? That's my original question.

Because the DDI needs to run directly on the users phone, as it will be their direct dial, so the purpose is to avoid direct calls going through to the hunt group initially. What I want is that if the user is unavailable (on a call, or not at their desk) it fails-over to the hunt group - that...

Hi All, I have an IP Office 500 V2 running 9.1.3 software, working well. It has 3x ISDN BRI lines incoming. Until now we've had a single phone line, which is setup in in the incoming call route. We've purchased some DDI (Direct Dials) from our telecoms provider. What I want to do is have the...

Thanks, but do you know how I can upload the pre-recorded file for the 200 mailbox greeting? It's converted in the LVM utility to .c11 format and setup as a greeting ready to go, but I can't figure in this instance where to put it or if I should rename it from .c11 to .clp ? Thanks!

Fab got it and working. Final question to get this job all sorted - When I setup the AA I had to import a pre-existing recording supplied by an audio telecoms company. I had issues with this, and following some other tutorials online I recorded the AA, found the file it created in System SD >...

Sorry when I said "recording of the actual message", I don't mean recording the greeting - just "leaving a message".

I tried the shortcode, as I set one up earlier identical as part of this (the *99 one), but it just goes through to the recording of the actual message itself - It doesn't give any option to press option 3 or similar. If I do press option 3 it makes no difference and continues on to start...

Yeah, as in password I assume you mean the Voicemail Code. I can confirm this has indeed already been set. I spotted someone else online mention this, but it is already set on our system. Any ideas?

Thanks ever so much - This appears to have sorted it! Next problem - Previously I had a "failover" set on the "Night Mode" hunt group, to a user extension which was with the working hours time profile. I was able to do the *17 (and press option 3 to change the greeting). As I now need to set...

Thanks ever so much for the reply. I've not done much with Short Codes before - I just get it to set these all up automatically in the GUI. I am unsure how to do the shortcode you asked me to do - Please see screenshot; Would you kindly advise what should go into each field please? I...

Hi All, I have an Avaya IP Office 500 V2 running software 9.1.3 System has a single auto attendant setup. The call path goes Incoming Call Router > Auto Attendant - This then has the actions setup to individual hunt groups. Works well. What I want to do is change it so out of hours it...