Direct Dial Numbers

[Richard Parry]

Hi All,

I have an IP Office 500 V2 running 9.1.3 software, working well. It has 3x ISDN BRI lines incoming.

Until now we've had a single phone line, which is setup in in the incoming call route.

We've purchased some DDI (Direct Dials) from our telecoms provider.

What I want to do is have the DDI so if someone calls it, then it will ring the specific extension. I've got this working well, by adding in an individual incoming call route for each DDI number, however I have two problems.

Problem 1
When one of the users that have a DDI calls out, the number that they call out from is not our "main line", it is the DDI which has been assigned to them in the incoming call route. This isn't ideal, as I'd prefer that it presents our main number when calling out. Is that possible?

Problem 2
This is the biggest one. When someone calls a DDI it rings on the users phone, and by default after a certain number of rings it will go through to that users own voicemail. I don't want that - What I want is it to fall-over to one of our Hunt Groups, which would then ring on other group phones in the business. I can't seem to find a way to do this. I've tried the Fallback Extension, but it doesn't make a difference. I've also tried turning of the individual users' voicemail, to see if it would fall over, but that doesn't work either.



Any ideas please? Thank you.

 

[sizbut]

Why not have the incoming call route for the DDI just go to a hunt group in the first place rather than direct to the user. That put the user in that group and add an overflow group.

Stuck in a never ending cycle of file copying.

 

[Richard Parry]

Because the DDI needs to run directly on the users phone, as it will be their direct dial, so the purpose is to avoid direct calls going through to the hunt group initially.

What I want is that if the user is unavailable (on a call, or not at their desk) it fails-over to the hunt group - that way another member of staff can answer the call on his behalf and take a message or help.

 

[sizbut]

Then forward on busy/no answer to the group. Meanwhile you'll have to give them or the ARS a dialing short code that sends you main number.

Stuck in a never ending cycle of file copying.

 

[Richard Parry]

How do I set it to forward on busy/no answer? That's my original question.

 

[holdmusic34]

It's in the user> forwarding tab, mate. the destination will be the extension number of the hunt group you want to forward calls to.



Wanna buy some death sticks?

 

[Richard Parry]

Spot on thank you - I did see that but I wasn't sure if that was the right way to do it.

That's sorted the forwarding of calls if the user is busy or unavailable.

I just need the last one - that is to present all outgoing calls on our main number, and not the DDI which is setup to a specific user in the incoming call route. Is that possible?

 

[critchey]

Sizbut answered your question about outputting the main DID already

"Meanwhile you'll have to give them or the ARS a dialing short code that sends you main number."

If you want all users in the system to always give the main DID change the shortcodes in the ARS. If you want to adjust it per user then change the 9N (or whatever you use to dial out)to output the Main DID. Then if you want to change a specific user's outward DID you give them a user shortcode that overrides the system shortcode.

Usually Nsi or Ns with the number will work.

The truth is just an excuse for lack of imagination.