Out of Hours with Auto Attendant 3

[Richard Parry]

Hi All,

I have an Avaya IP Office 500 V2 running software 9.1.3

System has a single auto attendant setup.

The call path goes Incoming Call Router > Auto Attendant - This then has the actions setup to individual hunt groups. Works well.

What I want to do is change it so out of hours it doesn't play the auto attendant message and instead plays a specific other message (recorded) and allows a message for the caller to be recorded.

I can't figure how to do this - In the single auto attendant it has a time profile dropdown, which I setup with a profile called "Working Hours". I defined this, but to our working hours of 9am to 5.30pm Monday to Friday, but it doesn't actually do anything as I don't understand why it has "Morning", "Afternoon" and "Evening". Where are these definitions setup - How does the system define "Evening" in terms of the hours?

I've attached a screenshot of the current auto attendant.

What is the best way to get this to do what I want please?



Thanks! Richard

 

[Richard Parry]

Thanks, but do you know how I can upload the pre-recorded file for the 200 mailbox greeting? It's converted in the LVM utility to .c11 format and setup as a greeting ready to go, but I can't figure in this instance where to put it or if I should rename it from .c11 to .clp ?



Thanks!

 

[critchey]

There is a FAQ on this site about this exact procedure (I did not make it)

http://www.tek-tips.com/faqs.cfm?fid=7704

The truth is just an excuse for lack of imagination.