Out of Hours with Auto Attendant 3

[Richard Parry]

Hi All,

I have an Avaya IP Office 500 V2 running software 9.1.3

System has a single auto attendant setup.

The call path goes Incoming Call Router > Auto Attendant - This then has the actions setup to individual hunt groups. Works well.

What I want to do is change it so out of hours it doesn't play the auto attendant message and instead plays a specific other message (recorded) and allows a message for the caller to be recorded.

I can't figure how to do this - In the single auto attendant it has a time profile dropdown, which I setup with a profile called "Working Hours". I defined this, but to our working hours of 9am to 5.30pm Monday to Friday, but it doesn't actually do anything as I don't understand why it has "Morning", "Afternoon" and "Evening". Where are these definitions setup - How does the system define "Evening" in terms of the hours?

I've attached a screenshot of the current auto attendant.

What is the best way to get this to do what I want please?



Thanks! Richard

 

[intrigrant]

You program it in the Incoming Call Route.

Example:
The VM Box is the VM of the Main(200) group.
Create a shortcode like *99/#"MAIN"/Voicemail Collect/0
Time profile equals the working hours e.g. Monday to Friday from 09:00 till 17:00

In ICR
Default target = *99
Working hours = AA:MyAutoAttendant

 

[Richard Parry]

Thanks ever so much for the reply.

I've not done much with Short Codes before - I just get it to set these all up automatically in the GUI.

I am unsure how to do the shortcode you asked me to do - Please see screenshot;

Would you kindly advise what should go into each field please?

I renamed the Group 200 "Main" to "Night Mode". This "Main" group was legacy prior to the auto attendant setup, but had members in it. The voicemail was setup for it though, so it should be ready to go.



Thanks!

 

[joe2938]

He already spelled it out for you!

 

[intrigrant]

Usually i don't do this:

A picture say so much more as words....

Have a nice day.

 

[Westi]

intrigrant you are so nice today.
Spelling out and even putting pictures in for something as basic as this is not your usual style.

Have some pink lovin' for this.

@ Richard Parry
there is a "Great Post" option that gives pink stars for exceptional help in case you want to say a special thank you to intrigrant as well

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[joe2938]

He must be in the Holiday spirit! so have some pink from me as well

 

[intrigrant]

No, my ex mother in law died last week and tommorrow is the funeral.
So basically i am sad and helping someone makes me feel better.

 

[Richard Parry]

Thanks ever so much - This appears to have sorted it!

Next problem - Previously I had a "failover" set on the "Night Mode" hunt group, to a user extension which was with the working hours time profile. I was able to do the *17 (and press option 3 to change the greeting). As I now need to set the recording on the hunt group, I can't figure a way to change the greeting on the hunt group itself.

Lots of online tutorials suggest *17, then pressing the hunt group number, 200, but this does nothing and doesn't change it from the users own mailbox.

The system is running the integrated voice mail.

Any ideas on how to change the hunt group voicemail mailbox? Once I've done this then it's jobs a good'en!


Thanks!

 

[intrigrant]

For this to work you must set a password on the huntgroup mailbox otherwise it will announce "Remote access is not configured for this mailbox" and the connection is dropped.

 

[Richard Parry]

Yeah, as in password I assume you mean the Voicemail Code. I can confirm this has indeed already been set. I spotted someone else online mention this, but it is already set on our system. Any ideas?

 

[intrigrant]

Try another shortcode like *80/?"groupname"/Voicemail Collect/0

 

[intrigrant]

ADDENDUM
I have had the same once where the groupname matched the system name and recently I had to disable visual voice in system, reboot and then re-activate visual voice again.

 

[critchey]

*17 will generally log you into your own mailbox (unless the shortcode was edited). As intrigrant suggested you would need a new shortcode. I typically make a *777/voicemail collect/?/0 shortcode (kind of a partner through back) just in case you want to log into someone elses voicemail or a group's voicemail to change a greeting. Once you are logged into that mailbox you hit 3 like you saw online to change the greeting.

*As a followup... why are you trying to use the morning, afternoon, evening and menu options greetings all with hours set in the auto attendant? This seems like you could possibly confuse the system and seeings how you are running an early R9.1 release who knows what it might decide to do one day. Remove the time profile and recording name from morning afternoon and evening. Then you will only use the menu options recording. You use the time profile in the incoming call route as previously stated.

**Upgrade your system 9.1.3... for shame.

The truth is just an excuse for lack of imagination.

 

[Richard Parry]

I tried the shortcode, as I set one up earlier identical as part of this (the *99 one), but it just goes through to the recording of the actual message itself - It doesn't give any option to press option 3 or similar. If I do press option 3 it makes no difference and continues on to start recording the message. Weird - Any ideas?

 

[Richard Parry]

Sorry when I said "recording of the actual message", I don't mean recording the greeting - just "leaving a message".

 

[critchey]

No the *99 is NOT identical to what you need here. The one intrigrant posted earlier was *99/Voicemail Collect/#"Group Name"/0 which will go directly to that voicemail. The one you need here is *80/voicemail collect/?"group name"/0 which will give you access to the mailbox. Note the # and ? are the difference. # goes to that mailbox and lets you leave a message ? gives you access to the mailbox to check messages and change the greeting.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

As per documentation

 

[Richard Parry]

Fab got it and working.

Final question to get this job all sorted - When I setup the AA I had to import a pre-existing recording supplied by an audio telecoms company. I had issues with this, and following some other tutorials online I recorded the AA, found the file it created in System SD > System > Dynamic > LVMAIL > AAG and replace the exact filename with the AA file. This got the AA working great, but only after a reboot. Odd one that.

I just need to do the same now for the "Night Mode" hunt group voicemail greeting. I recorded a greeting just now (following the mistake of the # and ? bit), but it seems to have only created .CLP files in the LVMAIL folder. Should I replace the CLP file it just created with the night mode greeting converted in the LVM utility, but rename the .c11 file to .clp ?

 

[intrigrant]

A reboot is not necesserry, in System Status you can shut down the SD Card and then start it again which will force IP Office to reload all clp files.