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We have an IP Office 500 V2 control unit with Combo ATM4 V2 card, PRID T1 (dual port), and a PRIS T1 (single port). Expansion units connected to the control unit are IP 400: 1. Analogue ATM16 2. Analog POTS16V2 3. Qty 4 DIG DCPx30V2 Digital Expansion units Software version in 9.0.500.972 We...

Thanks for the replies Travis, we are using the Softphone app and not the IX Workplace. We will try the IX Workplace.

We have an IP Office 500 V2 with defined hunt groups. We have tested the use of IP Office Softphones with users of a hunt group and verified that users are able to receive group calls when logged into the group. What I am trying to find is the ability for the user to logout of the hunt group...

Thanks to both of you. We are setup with Longest Call Waiting and we use PRIs. We will investigate mobility features

I have a huntgroup with a member who's number is being forwarded to an external number. The forwarding works as I can dial their extension directly and the call is forwarded to the external number. When the user is on the only one logged into the huntgroup, calls will always stayed queued and...

Thank you

Is it possible to clear the list of addresses that show up Unit/Broadcast Addresses in the Select IP Office screen that show up in Avaya IP Office Manager when opening a configuration? https://files.engineering.com/getfile.aspx?folder=7d3cce71-340b-4d73-9aa7-0284ac85333c&file=Address_List.JPG

What additional information would be helpful?

We are having issues when dialing some long distant numbers. Calls to the same City work fine. We have two PRIs from two different carriers, but the issue happens on both. When we dial the number, we get dead air (no sound) the Sysmonitor shows the following errors 2019-05-14T19:34:28...

We receive the following message in our one-X Portal Tomcat logs in the C:\Program Files (x86)\Avaya\onexportal\Tomcat\Server\logs directory. Due to this, I believe, old logs are not getting backed up the automated process and we are having to delete the files manually. Attached is a screen...

I have an IP Office 500 V2 with Voicemail Pro in Intuity mode. I have created a Hunt Group with Queuing On and Queue Length of 1. Queuing does seem to be working as additional calls after the first queued call do not go to voicemail. Here is my configuration: 1. Hunt Group defined in IP...

Thanks Joe.. How do I determine if the file server is set to memory card?

Thank you all for the replies. It is really appreciated. Questions: 1. I am running 3 IP Office 500 v2s from the same IP Office Manager. Two of the IP Office 500 V2s are version 7, while the latest is 9.0.5 build 972. IP Office Manager is also running at 9.0.5 build 972. If I upgrade one...

Do I need a new license if upgrading an IP 500 V2 from version 7 to version 9.0.12? Are there any special steps that need to be taken, such as upgrading to 8.0 or 9.0 first?