Using Avaya Softphones with Huntgroups

[MTGump64]

We have an IP Office 500 V2 with defined hunt groups. We have tested the use of IP Office Softphones with users of a hunt group and verified that users are able to receive group calls when logged into the group. What I am trying to find is the ability for the user to logout of the hunt group from the Softphone app. I don't see that feature, however, DND is available and does prevent a call going to the user if DND is enabled, but I would like a way to provide a logout of the hunt group. Can someone help?

 

[bahmonkeys]

Use System Short Codes to logout of huntgroups

 

[Travis Harper]

If you are using IX Workplace on a Mobile Phone, you will have a toggle in and out of hunt groups.
Just tap the 3 dashes in the upper left to show the menu. Hunt Groups will be at the bottom.

 

[Travis Harper]

I installed IX Workplace on a Windows VM, and I do see the hunt group options there as well.
It's located under the 3 dashes, bottom right.. next to the Audi Video button.

You can see the hunt groups you belong to and toggle in and out via the check boxes.

 

[MTGump64]

Thanks for the replies

Travis, we are using the Softphone app and not the IX Workplace. We will try the IX Workplace.

 

[Travis Harper]

One ore thing.. once you get this setup, you will need to go the user's profile/menu Programming/ and toggle on "Can change Hunt Group" for each user that will have this ability.


Travis