Answering Huntgroup calls from a forwarded number

[MTGump64]

I have a huntgroup with a member who's number is being forwarded to an external number. The forwarding works as I can dial their extension directly and the call is forwarded to the external number. When the user is on the only one logged into the huntgroup, calls will always stayed queued and not be assigned to the user.

Their forwarding settings are:

Forward Unconditionally - checked
Forward Number - enter with all the correct numbers, including 8 to get out
Forward Hunt Group Calls - checked
Forward Internal Calls - checked

I have tried Forward On Busy and Forward On No Answer

If I switch to Twinning, this works

 

[derfloh]

Is the hunt group set to sequential ring mode?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[teletechman]

What type of lines are you using, if SIP or PRI I would use mobility instead of forwarding as this will work no matter how you set up the HG. It will also give you some level of call control.
derfloh is correct only sequential will forward HGs.
Mike

 

[MTGump64]

Thanks to both of you. We are setup with Longest Call Waiting and we use PRIs. We will investigate mobility features

 

[derfloh]

Longest waiting is also not supported with call forwarding. Twinning is the way to go.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN