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Thanks

Hi ... In IPOCC can the External Destination be Any Extension in the IPO not a part of Agent ?

Hi tlpeter ... it was worked before, but suddenly stopped working Thanks

Hello ... Any Idea ???

Hi all, I have a problem, with Onex Mobile. It don't work ( inside, and outside of compagny) "My buddy is offline" it was working before I'am in IPOffice v9.1 SP10 any idea Regards

Hi, I'm running out of ideas on what could be causing this issue. I have configured the SIP extension to 350. The short code configured is 7XXX;Dial Extn;350|>>. The task flow has been activated. The SIP extension is registered and showing at System monitor. The Sync, TAPI, SIP is Established...

Here is > Major Alarm One or more configuration history records have been altered.

Hi ... Any Suggestions ???

Hi Sizbut . Sorry Sir. The following is the Alarms: Major Alarms: one or more configuration history has been alerted Information: Purged XXXX of old log files. Now xxxxx free Warning: System restarting Information: System shutdown

Hi ... I face the following alarms on contactstore what's this alarm means ? and how we can solve it ?

Hello ... the customer change the domain name, I changed it from the ipo to new one, but the SIP connectivity faild. what I can do ?

I have basic IVR script pulling daya from test DB on IPOCC server. Now need to connect to the Customer database server to retrieve data. Need to load driver for that ODBC connection. Where are they located in the IPOCC server, mean, where do they need to load to.

Hello Janni ... Is there any example or call flow can i study it in the same financial banking to do the similar Thanks

Hello Janni .. This Setup should be configured in IPOCC server or customer server: Thansks

It is also possible to use a customer database that is not on the customer’s IP Office Contact Center server ? because the customer need to activate the credit card at the final stage using the IVR system

Hello ... I have a request from one of our customers have IPO 10 and IPOCC 10: I need to deploy financial service using IVR system and build it by my development team, we need the following steps to go throw: 1- Capturing mobile number and match it in our Database. 2- If its available IVR...

if we got approved ?

We have an issue with SD 1389186468. This SD were delivered to customer 3-4 months ago and now we want to start the installation, we found that customer lost the SD, We have in stock empty SD # 111404424806 which is PLSD, can we transfer the license of SD 1389186468 to this one? the SD card we...

Hi ... I configured new time profile for incoming call route purpose as follows: when testing it after change the time after 5:00 PM. it's not working. is there something i missing in programming ?

Hello Janni78 .. This need additional configuration, or just when the same number call the history is appear on the box