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one-x mobile - Mybuddy is not on line

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DaniWG

Technical User
Apr 22, 2017
141
JO
Hi all,

I have a problem, with Onex Mobile. It don't work ( inside, and outside of compagny)
"My buddy is offline"
it was working before

Screenshot_2017-12-13-12-23-09_ysrtpe.png


I'am in IPOffice v9.1 SP10
any idea

Regards
 
Yellow means status works but no voip (yet)
This can be a lot so you really need to follow the manual to the bone.

BAZINGA!

I'm not insane, my mother had me tested!
 
Hi tlpeter ...

it was worked before, but suddenly stopped working

Thanks
 
reboot
the usual fix for stuff like that

Reboot the one-x portal, the IP office, the firewall and whatever else is involved in the connection.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
Check
1. IM/Presence server from one-X Admin,
2. Check the mybuddy presence in one-X user interface (in system directory)

If presence has worked for a while, check restarting onex service. If it helps and if you need to do periodic restart of onex service, upgrade to latest service pack (ideally of latest release).
 
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