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Saiyan, He is talking about IP Trunks / SIP trunks. I suppose you won't have any option to juggle your codecs on POTS or PRI. Thanks Ganti

I would not suggest to change the tones on the System as they are sytem wide parameters. This is happening only for that specific SIP trunk, then its more localized to that SIP Trunk and that provider. On Normal telephone lines, it's the connected exchange who provides the ring back tone. If...

Hi Boygie, I believe B169 phone is wireless phone as per the below URL https://www.avaya.com/en/documents/avaya-b169-wireless-conference-phone-sme7566.pdf I could be wrong. You can still check the FW version of B169 phones you are using and try upgrading them and since its Wireless, I would...

Hi Cheryl, If you wish to grant only read permissions, then only put R. W means it provides write access. Make sure that you give them access to only Category - B - Call Center on page 1 of user profile As per their need give R permission only for those parameters on page 2 till the end. Hope...

You need to look at multiple things, unless some configurations have been changed after migration. Try taking some traces for both scenarios, where you are sending the Caller ID and where you are not sending it, compare it and you might get to the cause. As informed by Joe, you need to make...

Hi, My 2 cents: If this set-up was working earlier and only observed recently, then it's definitely not a configuration issue on Network regions. Then you should look at the Media-gateways involved in the bad call and look for any DSP errors. Definitely worth doing a reset on those DSP's or...

Hi Dinuho, Also as per your information, you say that they work as Operator - then why are you using a digital phone instead of an attendant? You must analyse why the phone is locking out? what error do you see on display? what exactly do you mean by locking out? Does it stop taking new calls...

Juan, Could you please check the codecs on the trunk group as well? Just thinking loud Thanks Ganti

Make sure you check out their Network regions and their location assigned is not off-set to timezone. Just a valid check I would also check the Firmware version release notes to see if any of those issues reported. If everything is working fine, then you might want to run a sniffer between a...

Hi Sysuser, Avaya system does not support caller ringback tones unlike mobile network. sorry for the delayed response. Thanks Ganti

HI, I think the solution is to create a Split and assign a VDN and route the calls through to Vector. Firstly you need to create 600 agents and they need to login to their extension and you have different options in how to distribute the calls in the split. and you can record announcement/...

Hi Shawn, You need to take a good look at your routing plan, You must first know which trunk would this call hit and based on that you must look at "Incoming call handling treatment" for that specific trunk and also Uniform dial plan and see if there are any matching entries. Based on these...

Hi, Each Paging zone needs a port to be assigned and you need to look at feature access codes if you want to page zone wise separately. If you have access to system, commands to look at would be "display system feature-access" and "display system-parameters features" as well. You would need a...

Hi, I guess the issue you have here is that you are not getting a DSP assigned. If you have enough access to the system, try doing a trace on the station when you dial the announcement directly/VDN when you are successful & unsuccessful. You might get a clue as to whether the DSP is getting...

Hi Dan, Try doing status station when this situation occurs. See if you see something different by comparing it with any other station. You might get some clues As a resolution, try deleting the user and re-build them again, that would also fix the issue. I am responding very late though Thanks