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  1. Ali Ahmed

    CM7 Duplex .. 1608 phones take 4 min to register to secondary CM !!

    the CM duplex servers and phones in the same switch .. it's lab in my office small switch connected with CM servers and 1608 phone .. no vlans, no anything ..
  2. Ali Ahmed

    CM7 Duplex .. 1608 phones take 4 min to register to secondary CM !!

    Hello all, I have one issue and I am looking for help.. I have CM duplex with 1608, 9608, 9641G Phones When i try to down primary CM the Standby CM coming UP 9608, 9641G phones coming UP automatically within 20 Sec but all 1608 phones display discover msg (CM IP) for 4 minutes then coming UP...
  3. Ali Ahmed

    Whats required for SIP Extension License ??

    Hello All, I will buy CM 7 , SM 7 , SMGR 7 and G450. I need to build voice system with 200 IP extension + 30 SIP Extension but I need to know the details of SIP license. I know that I need 200 Core License for 200 IP Extensions but I didn't know what license required for SIP extensions (Power...
  4. Ali Ahmed

    CM 7 Duplex Servers !!

    any updates ??
  5. Ali Ahmed

    CM7 - How to make Agent Evaluation during the call??

    r there any other solutions ?
  6. Ali Ahmed

    ## CM 5.2 incoming call Caller ID issue ?? ##

    thanks lopes .. trunk name was CO and i changed it to Incoming but 703 still appearing i can't remove it .. Now screen display Incoming 703 .. ):
  7. Ali Ahmed

    ## CM 5.2 incoming call Caller ID issue ?? ##

    Hello All, I have CM 5.2 and I need your help. I have small issue, I have 6 landlines connected to my G430, and I am not subscribed and not activate the caller ID feature from the Exchange. When i receive any incoming calls to my IP phone, it shows that the call coming from (CO 703) in IP phone...
  8. Ali Ahmed

    Contact Store Incoming Calls showing as outgoing !!

    No, it go direct from PSTN to the agent without any transfer.
  9. Ali Ahmed

    CM7 - How to make Agent Evaluation during the call??

    Hi Everyone, I need ur help, I have CM7 with call center agents, I need to make an Evaluation service for our agents during the call, to be more accurate the scenario will be # when the customer call our call center number, agent will answer the call, after the agent hang up his phone the...
  10. Ali Ahmed

    CM 7 Duplex Servers !!

    Hello Everyone, I will install CM 7 Duplex and I have 2 servers from Avaya 1-DL360PG8 SERVER LARGE APPLIANCE Virtualization 2-DL360PG8 SERVER MEDIUM APPLIANCE Virtualization My question, in CM duplex environment the server must be the same specs and the same model and everything or it can be...
  11. Ali Ahmed

    Contact Store Incoming Calls showing as outgoing !!

    We install an IP Office 500v2 rel 9.0 with CCR. After the installation we cant get external call report for the call summary report(All the values are 0).Then after lots of tries i untick this option unsupervised anlog trunk disconnect handling and i can generate the report but another issue is...
  12. Ali Ahmed

    Conference Call issue and AAC

    Thank you all for the help.
  13. Ali Ahmed

    Conference Call issue and AAC

    We need any confirmation and the license name for CM with 20 parties in the conference ..
  14. Ali Ahmed

    Conference Call issue and AAC

    Correct me if I am wrong I heard about enhanced conference license can be installed on the CM will give you 30 party in the con call
  15. Ali Ahmed

    Conference Call issue and AAC

    Thanks too much .. for where i can get all details for license .. i need a document tell me, if u buy power user u will get ....... , if u buy moderator lic u will get ........ . Document contains compare between lic.
  16. Ali Ahmed

    Conference Call issue and AAC

    Hello Everyone, I have CM 7 only and it's working fine. Our company management need to make one conference call with 20 parties or 2 conference call with 10 parties in each one, with CM7 only i can use meet-me conference with max 6 parties. I read about it and i found that i need AAC Avaya...

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