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Hello Team, I noticed ACCS routes calls even though agents are already engaged. This makes agents miss these calls then the application changes Agents' Status to Not Ready in AAAD. I'm baffled by this. My thoughts were that it could be network-related, but I realise it's probably an Avaya...

Thanks again! This worked perfectly. Another star for you!

Thanks Janni78. Yes, SIP domain and windows domain are independent of each other. Quick one again though, I've just had to change the IP address of IPOCC Server. However DB services fail to come up. Changed ip in chap as well but still fail to come up. Please help.

Hello All, I need some help. Client want to change domain name. IPOSE 10.1 IPOCC 10 Client wants to change the network domain. I want to know the impact. For sure, this will mean certificates must be generated and imported all over again. Are there any pointers I need? Thanks.

Hi Guys! Can I get assistance in fixing this issue I'm facing..? I have CC agents in IPOSE using AAAD and CCMA. I have 2 line appearance buttons for each agent and have reserved last CA as well. This is because while on call, agents receive internal call which are just external calls being...

Hi All, I have CS7_8_16, IPO500 V2 ver 9.0. VmPro and CS are on the same server, but separate drives. Recently I noticed that calls are not being stored to the storage path E:\Calls. Each recording should have both xml and wav files. I only find the xml file. Thus, the record shows up in a...

Hello All, I recently faced this issue of not being able to play recordings on ACR. We have an IPOSE 9.1.0.0 build 437 installed at a client's. When I tried to search for some recordings, it only showed about 10 recordings but the agent had received about 20 calls at the time. Instead I got an...

I have this peculiar problem dialling into a conference bridge using the B159. Currently, I have an analogue GSM Gateway fitted with a SIM Card. When I dial the Conf number, that goes through and asks me to enter the PIN. The thing is that the phone never picks the digits. Tried several times...

Hi Guys, The challenge is that I'm currently unable to load the webpage. It's forever waiting I have tried reinstalling contact store, renaming the postmaster.pid file in path Program Files(x86)>Witness>postgresql>data as suggested in other posts. Also tried restarting the IP Office...

Thanks. It appears a hot swap does not affect the system on an RAID-1.

Hi All, I currently have a SE with two HDD's (300GB each). One HDD is faulty (amber LED). Clearly, this needs to be fixed. I took over from an installer who doesn't remember whether it's RAID 0 or 1. But since the server is still running, it's good to assume it's a RAID-1..? I want to know if...

Thanks. That worked. Set up a user; neither as H.323 nor SIP (None). Then I enabled Power User.

You should try adding it to the trusted sites of IE. Check Compatibility view settings too.

I have Call Center Agents on IPOSE 9.1.0.0 build 437 and using Avaya Communicator ver 2.0.3.55 I set up the agents as Power Users using H.323 extensions in a CC group and have routed calls to the group. But I noticed that calls to the group are not presented to the agents using Communicator...

What's the error message you get?

300GB

@sizbut Thanks. Tried deleting the log files from that path but it doesn't take any effect. @IPGuru Will deleting this actually work? I managed to delete some logs from root directory: /opt/witness/logs It provided some free space. But between Friday and Monday, the disk is full again.

Hello guys. Thanks for all your suggestions. I will be back at the Client's. Will let you know if it works.

Hello Guys, I realised the HDD is red(100%) I don't have many media files on the server. Thinking something could be taking up space. Logs maybe? Has anyone encountered this? How do I free up space? Where to look and what to delete..? Thanks!

@amriddle01 Yes, the pin out of the cable is correct and is mapped right. @Telecomboy It's a 48-port PoE switch. All PoE. @joe2938 Yes I have plugged in other phones to the same user port, and they all work just fine. @Pepp77 I have tried many cables. I don't think it's coming from there in...