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  1. techburgher

    Voicemail forwarding - clipped messages

    Sorry to resurrect an old thread, but our customer has just indicated that the voicemail attached to the email may be getting clipped as well. Has anyone else experienced this? Thank you.
  2. techburgher

    Unconditional forward - voicemail behavior?

    Just have to say...you guys are the best. [thumbsup2] The feedback I get from this forum is rock solid, which is hard to find today. It's appreciated!
  3. techburgher

    Unconditional forward - voicemail behavior?

    Hmm...that sounds interesting. I did not know about this capability. A couple of questions: -Do I need to remove the User currently associated with extension y? -Does the hot desk ability affect the current twinning configuration, or are they completely separate?
  4. techburgher

    Unconditional forward - voicemail behavior?

    Yes, I could do that, except that extension x is already twinned to another extension (not y). Is there a short code to change which extension is twinned to another? Thanks!
  5. techburgher

    Unconditional forward - voicemail behavior?

    I see. That said, what would be a mechanism to handle the following? A particular user has a "private" line forwarded directly to his extension. He travels between 2 locations, with an extension, x and y, at each location. If he is at location x, he would like the private line to ring...
  6. techburgher

    Unconditional forward - voicemail behavior?

    If an unconditional forward has been established from one extension to another, if the extension being forwarded to does not answer, what controls which extension's voicemail will pick up? Ideally, I'd like the voicemail for the extension being forwarded to, to pick up, but I'm not sure if this...
  7. techburgher

    Outbound Caller ID

    Thanks everyone -- this worked out great!
  8. techburgher

    Outbound Caller ID

    If I renumber the outgoing Line Group IDs, do I need to update all of the areas where these are referenced, or will they be updated automatically? For example, the Short Codes section currently indicates a Line Group ID of 0 for all of the existing short codes. Additionally, the Line Group ID is...
  9. techburgher

    Outbound Caller ID

    One of our customers has 4 analog trunks through Comcast. If he dials out from his own extension, he would like a different phone number to appear on the called party's caller id than normally appears when outbound calls are made. What determines the number that appears on caller id? Is this...
  10. techburgher

    Analog phone with intercom capability

    That's the problem -- they used up all of their digital ports and do not want to pay the cost of an additional card. They consider the intercom capability essential, so they may have to pony up if they want it badly enough.
  11. techburgher

    Analog phone with intercom capability

    I was worried that may be the case. Thanks.
  12. techburgher

    Analog phone with intercom capability

    Hello, Are there any Avaya (or other brand) analog phones that provide intercom capability with the IP Office 500V2 controller? Per Avaya's configuration tool, the 6211 is the only analog phone available for this unit, but it does not have intercom capability. Thanks!
  13. techburgher

    Voicemail forwarding - clipped messages

    You've got to be kidding me....So, after replacing the chassis, voicemail forwarding would work without using any of the workarounds described above?
  14. techburgher

    Voicemail forwarding - clipped messages

    Our customer claims that this issue has occurred when forwarding after listening to the entire message. They may be mistaken, but that is what they have conveyed to us. What exactly does switching to "Intuity mode" change? The help menu has the following nonsensical information regarding...
  15. techburgher

    Voicemail forwarding - clipped messages

    We recently installed an Avaya IP Office 500V2 with embedded voicemail for one of our customers. The customer is experiencing an unusual issue -- at random times when they forward a voicemail from one mailbox to another, the message, while perfectly normal when they first listened to it, is...
  16. techburgher

    Unconditional forward notification?

    Okay -- thanks for the feedback.
  17. techburgher

    Unconditional forward notification?

    If one extension has unconditional forward enabled, can this status be reflected on another extension via one of the buttons? If so, how would this be accomplished? Thank you!
  18. techburgher

    IP Office - Call appearance buttons for internal calls

    . Well, I'll be. I didn't know you could do that. Thanks!
  19. techburgher

    IP Office - Call appearance buttons for internal calls

    Hello all. Is there a way to prevent the call appearance buttons from enabling during internal calls? One of our users, a receptionist, has 8 incoming lines and has a hard time distinguishing between internal and external held calls when it is busy. Thanks!
  20. techburgher

    IP Office System Status - "Trunk out of Service"

    Okay -- appreciate the feedback. Thank you.

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