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Hi all, We have 2 sites that had each a dedicated PBX. This is now changed to centralized VoIP system (Avaya 8530). Issue is: People can now call each other by the last 4 digits of the full number. But we see a lot of people dialing the full number (0 for outside line and then the full...

Hi ttrevino, The option internal/external calls is indeed used to make a difference in cover routing for internal and external calls. To make it work you will need to create 2 coverage paths. In your example, we will use cover 10 and 20. Cover 20: Set external to "N" and add the cover to VDN...

Yeah, finding somebody to record announcements can be a problem :) If you really can't find anybody you can try: http://www.naturalreaders.com/index.htm but will never beat a real voice. Free software is available and not that bad, but you will have to play with it before you will get a good...

Are you looking at the ethernerswitch or the Avaya Gateway. In case Avaya, are you logged-in into the CLI? I only know the commands when you are logged-in into the gateway via the CLI. You will need to select the port and then use the following commands: set port dublex set port negotiation...

Will have to start with the easy bits: check if the switchport of the G350 is set to 100Mbps Full Duplex. The Avaya gateways are fixed to this setting, if the switchport is set to something else (especially Auto-Sense) you will have calls that drop. Regards, Erik

Hi, To answer your question "Im not sure what this data means". A STATUS STATION command will show you everthing that happens during a call from/too that station, but I guess you know that by know :) As you will see at the time values, there is always a 10 sec difference. Also note that you...

Hi Rudman, Yes, it did. We changed the port settings of the Avaya Gateways (local and remote), the WAN router (both end) and basically every port that had a voice server connected to it. Make sure they their speed is fixed on the port (in our case "100 Mbps Full Duplex"). If some ports are in...

Hi Smovk, Yes, we found the issue...... network. The network was not configured as should (although the network guys always said that everything was OK). Once that was changed the system started working as expected (make sure all ports are dedicated 100Mb Full duplex on both sides - PBX and...

Hi all, I have the problem that calls over the BRI trunks are dropped (in random order). When an Avaya Call (call made from Avaya station) is dropped we only see "idle station xxxx" in the trace. When an Office Communicator call is dropped we see a denial event "2307: TDM resource blockage...

Hi all, I have a 8300C with 3 G450 attached to it, running CM 5.2.1 1 G450 is installed in a datacenter, the 2 other are installed in office sites (so both are remote). Each G450 has local lines for incoming and outgoing calls(BRI's in the offices, PRI/E1 in the datacenter). We also have...

I would change step 2 to: Collect 1 digit after announcement 720 There is no need to wait for 3 more digits when you only check on 1 digit. Unless you want to give them more time to enter a digit. I would remove step 4 and 9 as they are not needed. If the caller presses 1 or 0 the vector...

Check the COR of the group-page and your phone. Maybe you do not have permission to call the group. Or post the config (group, your station and a station in the group) or do a trace of your station when you call the group. Post outcome here.

Yep, but maybe they have an EC500 :) If I remember well the EC500 can manage that. I thought it can detect if the vm of the mobile answers but not completely sure to be honnest (I'm not an EC500 expert).

The only remark I can add, based on the provided trace, is that the codec (used in region 1) is Fax enabled. And the tone generated by the users home voice mail system (at the end of the message) triggers this (don't know where the fax tone is coming from, if I'm honnest). If you don't need...

Does that work?? Will the pbx send the call to the 2nd mobile when the 1st mobile does not answer in # rings?? Just asking because I thought the system had no control over the call as it is sent outside the pbx (so pbx has no control on de receiving device). Buying an EC500 will probably solve...

I found 2 descriptions of the denial event: For a CM2.2 and earlier: Maximum number of simultaneous logins exceeded, or this agent failed the login digits check (for example, this agent is using someone else’s login-id). For a CM3.0 and later: Non-EAS ACD split agent. Login processing failed

There is a guide. Click on HELP in ASA and then select "CM Admin guide". This will open a pdf file and then check page 25 - Accessing the Avaya S8xxx Directly.

EC500 is just the name of the system that wil manage calls to mobiles. Don't think "500" stands for something. E.

Try the command LIST ARS DIGIT-CONVERSION. The system uses the AAR or ARS Digit Conversion Table to change a dialed number for more efficient routing. You will probabely have something like: Matching Pattern: 5551212 Min: 7 Max: 8 Del: 3 Replacement: 3 Net: ext Note: not sure if this is the...

Is the call going to the first programmed mobile number? If not, then something is wrong in the CM (as gabber4858 points out). One extra remark: The system will send the call to the second mobile number when??? When the first mobile does not answer??? How will the system know this?? And does...