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@TouchToneTommy, yep. Made sure the lines are set to bothway for each of the pot lines. @Okkie26, I did notice that when calling out on the third time I hear 5 quick beeps. The display doesn't show anything except the number I'm call out to but based on the system monitor data the the beeping...

Hi @Telecomboy, I checked each of the lines and it's set to automatic. @Okkie26, Nah, it's tested and not the same POT every time. Im going to get grab the monitor data this week and see whats up. If you have any other suggestions let me know, I'll post the data and the solution if I find in...

Hey Okkie26, Yep, both is set to 0 for both incoming and outgoing.

Hi Okkie26, thanks for the quick reply. The ARS has only one line group ID of 0 and all the line pots line for incoming and outgoing are also 0.

Hi, I have Avaya IP500 V2 with 3 POT line setup. Can call from outside and use all three lines. But cannot call outside using the third line, after dialing it makes an beeping noise (not busy signal). Looked at the incoming call route, systems and hunt group and I don't see anything unusual...

Hmmm... Calling in is working great but does this also works with calling out when other people sees the caller id? I set the outgoing ID to a different number for each group but I'm still pulling numbers from both groups.

Set the first set of incoming numbers to incoming ID of 1. Same applies to the second set of numbers to 2 and have the outgoing ID same as 0 due to the ARS default of 0. I would then point the incoming numbers to their respective hundt groups. Sound like a plan! Thanks

For example, if I have 4 POTS line and group A need to use 1111/2222 and and user group B 3333/4444. Would it be the best way to have each user to have their own Hunt Group and have the first set of numbers of incoming route set to hunt group A and the second set of numbers set to hunt group B...

Oh, thanks!

I'm not sure where can I change this settings but I'll try to explain to my best abilities. I have 2 POTS line. Calling in and out works but sometimes user will encounter waiting for line. So for example, user dials a number but decides to hang up and re dial, the phone will says "waiting for...

Wow, it works! Thanks :)

I'm trying hook up a digital phone 1416 and getting a no application firmware / Flash memory failure. Did some googling and found that I should try upgrade to the latest firmware. The current firmware is 9, the latest I see here under the File->Advanced->Upgrade is 9.1 Is this a necessary...

sizbut@ thanks for clarification! IPGuru@ OMG, I was just trying to set that one up that other day on 3 POT lines but gave up since it requires additional changes and didn't want to complicate the current setup.

Thanks, sizbut, I will report back soon. @IPGuru I never thought twice regarding to the line appearance since the phones comes with them as default. I'm now a bit curious, can you link to me to where I can read more information about the unnecessary evil line appearance? Or a simple explanation...

Hi, The user has 4 POTS line and 1 of them is a private line. User phone currently has 3 line appearance so I'm going to add one more, ie A B C D. At the trunk lines config, the private number is on the first trunk with line appearance id of 701. I then create label and add line appearance D on...

@Westi haha thanks @derfloh got it, thanks!

got it, ipo 500v2 - lines - analogue options - allow anlogue trunk to trunk connect

Fallback group is sequential Phantom HG is checked Dialing phantom, night group and main group all forward internally but not wont forward calls from externally. So it would be something to do with external calls, Checked the sysmonitor and found this coded in red, "FindActiveLRQByGroupID...

I'm having some issues with the night service forwarding. I was able to forward externally by dialing the night service hunt group but if I set the main hunt group to night service, it would just keep on ringing. Inhibit Off switch / forward is turned off. How the logic I think it should work...

Doh, I understand now, the best solution for this scenario is to add more lines to accommodate extra calls. Thanks