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It appears all of the trucks are busy in route 5 and any more calls made get a dial tone. How can I add more TN members to the route and can COT trunk members be in two different routes. Below is the route groups on the 61c. The outgoing callers in route group 5 are maxing out there available...

Thanks KCFLHRC. The Telco is going to re-set the 3 T Spans in an hour. They say Trucks are showing disabled but I do not see that in LD 60. Only idle or busy. If a truck was in use when I access it would I have disconnected the call or would I hear conversation.

Thanks for the information, I have set up the Maintenance phone 3904 and able to access the trunks one at a time. Is there a way to access a T Span trunk and then back up one and access another without doing a **** and starting over. Is there dial tone on a T span trunk? the ones I have accessed...

I have some new issues since I referred this to our Telco. Now we not only get dial tone back like we did before, but some calls are going to a busy tone. I did a trunk stat LD 60 and all looks good to me but then I am no expert. How do I know the TN of the Loop channels? I look the route list...

Thank you for the great assistance. One thing I noticed about the trunks I have issues with is that they all SUPN set to NO.I looked at all of the other trunks on the switch and SUPN is set to yes. TN 18 22 has an issue and TN 18-23 does not. Shouldn't all the trunks have SUPN set to yes? Would...

This happens to people using route 5 for outgoing calls. After dialing 9 and receiving the dial tone. users dial a number and it reverts back to dial tone again. If I hit 9 again it reverts to a fast busy. It is intermittent, but happens enough that customers with that TGAR complain. It happens...

Thanks for the reply's. I replaced the CallPilot card NTRH30AA and transferred the hard drive and dongle. I had some issues with getting the ELAN to start. Blue caller router service was DOA. After a DISC and ENLC in LD 32 I re-ran the callpilot configuration and it came up. I then enabled the...

Thanks FirebirdScrambler I will do it now.Are you available for a conversation?

Where would I find a Nortel option 61c tech to help me troubleshoot my callpilot elan problem? I have re-booted many times and tested the call pilot card 201i and all test good. The switch information is below. Every thing comes up and I can ping switch to callpilot and back. There was no...

I forgot to include the RLI list: RLI 0 ENTR 0 LTER NO ROUT 5 TOD 0 ON 1 ON 2 ON 3 ON 4 ON 5 ON 6 ON 7 ON CNV NO EXP NO FRL 0 DMI 1 FCI 0 FSNI 0 SBOC NRR CBQ YES ENTR 1 LTER NO ROUT 0 TOD 0 ON 1 ON 2 ON 3 ON 4...

Thanks Perry, it happens to different channels of the T-1 that are used by route 5. Doing a enhanced trace LD 80 I see that it happens on the following TN's in route 5. TN 002 19 MBER 2 ,TN 013 19 MBER 7 , TN 013 20 MBER 8 , TN 013 22 MBER 10 , TN 018 20 MBER 12 TYPE TLST TKTP...

This happens to people using route 5 for outgoing calls. After dialing 9 and receiving dial tone start to dial the number and it reverts back to dial tone again. If I hit 9 again it reverts to a fast busy. It is intermittent, but happens enough that customers with that TGAR complain...

Anyone know why I would get a dial tone after dialing the 3rd digit of a number?

We have 25 BCM 50's installed and some of the voice mail cannot be accessed by entering star star (**) at the auto attendant. Is there a way to enable this and can I change the voice mail group DN number? One of the systems is set for DN 363 can I change it to DN 362?