Where would I find a Nortel option

[phoneact]

Where would I find a Nortel option 61c tech to help me troubleshoot my callpilot elan problem?
I have re-booted many times and tested the call pilot card 201i and all test good.
The switch information is below. Every thing comes up and I can ping switch to callpilot and back. There was no default route in load 117 and I am not sure there needs to be.
Any help or suggestions will be greatly appreciated.
SERVER TASK: ENABLED
ELAN #: 016 DES: CALLPILOT
APPL_IP_ID: 137 .135 .128 .250 LYR7: DOWN DSBL
Ethernet (fei unit number 0):
Host: PRIMARY_ENET
Internet address: 137.135.128.253
Broadcast address: 137.135.128.255
Ethernet address: 00:01:af:14:6d:f9
Netmask: 0xffff0000 ; Subnetmask: 0xffffff00
0 packets received; 59 packets sent
0 input errors; 0 output errors*****
0 collisions
=> prt host
ID Hostname IP Address
1 PRIMARY_ENET 137.135.128.253
2 SECONDARY_ENET 137.135.128.254
3 LOCAL_PPP_IF 137.135.192.4
4 REMOTE_PPP_IF 100.1.1.1

=> prt vas
SCH0099 VAS?

=> stat host
*** Active Internet Host Table ***
ID Hostname IP Address
-- localhost 127.0.0.1
1 PRIMARY_ENET 137.135.128.253
2 SECONDARY_ENET 137.135.128.254
3 LOCAL_PPP_IF 137.135.192.4
4 REMOTE_PPP_IF 100.1.1.1
OVL000
>ld 137
CIOD000
.stat elnk
ELNK ENABLED
Auto Negotiation: Enabled
Auto Negotiation Completed: YES
Actual Line Speed: 100 Mbps
Actual Duplex Mode: Half Duplex

Ethernet (fei unit number 0):
Host: PRIMARY_ENET
Internet address: 137.135.128.253
Broadcast address: 137.135.128.255
Ethernet address: 00:01:af:14:6d:f9
Netmask: 0xffff0000 ; Subnetmask: 0xffffff00
0 packets received; 59 packets sent
0 input errors; 0 output errors
0 collisions
. CIOD000
.stat
CMDU 1 ENABLED (ACTIVE)
CMDU 0 ENABLED (STANDBY)
RDUN ENABLED
ELNK ENABLED
SDEV 1 OK (KC VALID)
****

 

[Firebird Scrambler]

You should need a route configuring. Please refer to the attached link as I did a basic guide on this a while ago.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

 

[phoneact]

Thanks FirebirdScrambler
I will do it now.Are you available for a conversation?

 

[Firebird Scrambler]

I'm based in the UK and therefore the time difference may apply.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

 

[KCFLHRC]

You print the VAS in LD 22, not 117

 

[phoneact]

Thanks for the reply's. I replaced the CallPilot card NTRH30AA and transferred the hard drive and dongle. I had some issues with getting the ELAN to start. Blue caller router service was DOA. After a DISC and ENLC in LD 32 I re-ran the callpilot configuration and it came up. I then enabled the DS30 ports in the callpiot manager maintenance admin and rebooted the server. It is now working great.

A couple of questions I have, 1. the card is still showing critical on the NTRH30AA led window. 2. Is the AML needed for call pilot and if not should I remove it and how?

I still get alarms that are troubling:


Time Stamp Event Code Severity Originating Component Instance Description

1

Monday, December 19, 2016 11:41:08 AM

55741

Major

AppBuilder BRM

[6,]

System error in the Call Transfer block. SLEE error code = 0. AppID = Auto Attendant$Attendant.


2

Monday, December 19, 2016 11:41:08 AM

58006

Minor

SLEE - Telephony Exec GAM

[6,CCR0c10000f;SPC08100104;TransferCall]

Telephony GAM failed to transfer the call. rc=57205, TAPI or CTMS rc =0.


3

Monday, December 19, 2016 11:11:18 AM

40592

Minor

Fault Management Service

[W32Time]

Event from [] , Event: ID=36, Description: The time service has not synchronized the system time for 86400 seconds because none of the time service providers provided a usable time stamp. The time service is no longer synchronized and cannot provide the time to other clients or update the system clock. Monitor the system events displayed in the Event Viewer to make sure that a more serious problem does not exist. .


4

Monday, December 19, 2016 10:51:42 AM

36884

Major

Blue Call Router

[]

ASDN_search_DN_NotFound: err=27002 ASDN= DialedDN=0 [ChanID] [1] ASDN level=1


5

Monday, December 19, 2016 10:51:42 AM

36885

Major

Blue Call Router

[]

ASDN_search_readTableFailed: err=27002 DN=3963 SerID=0 AppID=0 CRType=ACDOVERFLOW


6

Monday, December 19, 2016 9:21:06 AM

40592

Critical

Fault Management Service

[DCOM]

Event from [] , Event: ID=10005, Description: DCOM got error "%1058" attempting to start the service vds with arguments "" in order to run the server: {7D1933CB-86F6-4A98-8628-01BE94C9A575} .