Option 61 calls revert back to 2nd dialtone while dialing number. 1

[phoneact]

This happens to people using route 5 for outgoing calls. After dialing 9 and receiving dial tone start to dial the number and it reverts back to dial tone again. If I hit 9 again it reverts to a fast busy. It is intermittent, but happens enough that customers with that TGAR complain.

 

[PERRYPJ]

It sounds like you have a trunk that is messed up to put it nice, change the search to RRB and then dial the ACOD of that group until you hit the bad one. This is about the only way your going to ID it.

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[PERRYPJ]

Forgot to ask what type of trunks are they?

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[phoneact]

Thanks Perry, it happens to different channels of the T-1 that are used by route 5. Doing a enhanced trace LD 80 I see that it happens on the following TN's in route 5.
TN 002 19 MBER 2 ,TN 013 19 MBER 7 , TN 013 20 MBER 8 , TN 013 22 MBER 10 , TN 018 20 MBER 12

TYPE TLST
TKTP COT
ROUT 5
DES CH3DTDFJ2
TN 002 18 MBER 1
TN 002 19 MBER 2
TN 002 20 MBER 3
TN 002 21 MBER 4
TN 002 22 MBER 5
TN 013 18 MBER 6
TN 013 19 MBER 7
TN 013 20 MBER 8
TN 013 21 MBER 9
TN 013 22 MBER 10
TN 018 19 MBER 11
TN 018 20 MBER 12
TN 018 21 MBER 13
TN 018 22 MBER 14
These are the Loops. Loop 19 has been disconnected but I am not experienced enough to remove it from the system without more help.



DTI000
.stat


DTI TRK LOOP 2 - ENBL
FFMT/LCMT/YALMT: D4/ AMI/DG2
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE CO VOD CH 02 - IDLE CO VOD
CH 03 - IDLE CO VOD CH 04 - IDLE CO VOD
CH 05 - IDLE DID VOD CH 06 - IDLE DID VOD
CH 07 - IDLE DID VOD CH 08 - IDLE DID VOD

CH 09 - IDLE DID VOD CH 10 - IDLE DID VOD
CH 11 - IDLE DID VOD CH 12 - IDLE DID VOD
CH 13 - IDLE DID VOD CH 14 - IDLE DID VOD
CH 15 - IDLE DID VOD CH 16 - BUSY DID VOD
CH 17 - IDLE DID VOD CH 18 - IDLE CO VOD
CH 19 - BUSY CO VOD CH 20 - IDLE CO VOD
CH 21 - IDLE CO VOD CH 22 - IDLE CO VOD
CH 23 - IDLE CO VOD CH 24 - IDLE CO VOD


DTI TRK LOOP 13 - ENBL
FFMT/LCMT/YALMT: D4/ AMI/DG2
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE CO VOD CH 02 - IDLE CO VOD
CH 03 - IDLE CO VOD CH 04 - IDLE CO VOD
CH 05 - IDLE DID VOD CH 06 - BUSY DID VOD
CH 07 - IDLE DID VOD CH 08 - IDLE DID VOD
CH 09 - IDLE DID VOD CH 10 - IDLE DID VOD

CH 11 - BUSY DID VOD CH 12 - IDLE DID VOD
CH 13 - IDLE DID VOD CH 14 - BUSY DID VOD
CH 15 - BUSY DID VOD CH 16 - IDLE DID VOD
CH 17 - IDLE DID VOD CH 18 - BUSY CO VOD
CH 19 - BUSY CO VOD CH 20 - IDLE CO VOD
CH 21 - BUSY CO VOD CH 22 - BUSY CO VOD
CH 23 - IDLE CO VOD CH 24 - IDLE CO VOD

DTI TRK LOOP 18 - ENBL
FFMT/LCMT/YALMT: D4/ AMI/DG2
TRACKING
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE CO VOD CH 02 - IDLE CO VOD
CH 03 - IDLE CO VOD CH 04 - IDLE CO VOD
CH 05 - IDLE DID VOD CH 06 - IDLE DID VOD

CH 07 - IDLE DID VOD CH 08 - IDLE DID VOD
CH 09 - BUSY DID VOD CH 10 - BUSY DID VOD
CH 11 - IDLE DID VOD CH 12 - BUSY DID VOD
CH 13 - IDLE DID VOD CH 14 - BUSY DID VOD
CH 15 - IDLE DID VOD CH 16 - BUSY DID VOD
CH 17 - IDLE DID VOD CH 18 - IDLE DID VOD
CH 19 - BUSY CO VOD CH 20 - IDLE CO VOD
CH 21 - IDLE CO VOD CH 22 - BUSY CO VOD

CH 23 - IDLE CO VOD CH 24 - IDLE CO VOD

DTI TRK LOOP 19 - ENBL
FFMT/LCMT/YALMT: D4/ AMI/DG2
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : RED

CH 01 - DSBL DID VOD CH 02 - DSBL DID VOD
CH 03 - DSBL DID VOD CH 04 - DSBL DID VOD
CH 05 - DSBL DID VOD CH 06 - DSBL DID VOD
CH 07 - DSBL DID VOD CH 08 - DSBL DID VOD
CH 09 - DSBL DID VOD CH 10 - DSBL DID VOD
CH 11 - DSBL DID VOD CH 12 - DSBL DID VOD
CH 13 - DSBL DID VOD CH 14 - DSBL DID VOD
CH 15 - DSBL DID VOD CH 16 - DSBL DID VOD

CH 17 - DSBL DID VOD CH 18 - DSBL DID VOD
CH 19 - DSBL DID VOD CH 20 - DSBL DID VOD
CH 21 - DSBL DID VOD CH 22 - DSBL DID VOD
CH 23 - DSBL DID VOD CH 24 - DSBL DID VOD

This is the complete LTM stat.

21

PT1000

REQ: ltm

CUST 0

ROUT

ACOD


TYPE TLST

TKTP COT
ROUT 0
DES CH1DTDFJ2
TN 002 01 MBER 1 MAIN_MENU
TN 002 02 MBER 2 MAIN_MENU
TN 002 03 MBER 3 MAIN_MENU
TN 002 04 MBER 4 MAIN_MENU

TN 013 01 MBER 5 MAIN_MENU
TN 013 02 MBER 6 MAIN_MENU
TN 013 03 MBER 7 MAIN_MENU
TN 013 04 MBER 8 MAIN_MENU
TN 018 01 MBER 9 MAIN_MENU
TN 018 02 MBER 10 MAIN_MENU
TN 018 03 MBER 11 MAIN_MENU
TN 018 04 MBER 12 MAIN_MENU

TYPE TLST
TKTP COT
ROUT 2
DES CH4DTDFJ2
TN 002 23 MBER 1
TN 002 24 MBER 2
TN 013 23 MBER 3
TN 013 24 MBER 4
TN 018 23 MBER 5
TN 018 24 MBER 6

TYPE TLST
TKTP DID
ROUT 3
DES CH2DIDFD0
TN 002 05 MBER 1
TN 002 06 MBER 2
TN 002 07 MBER 3
TN 002 08 MBER 4
TN 002 09 MBER 5
TN 002 10 MBER 6
TN 002 11 MBER 7
TN 002 12 MBER 8
TN 002 13 MBER 9
TN 002 14 MBER 10

TN 002 15 MBER 11
TN 002 16 MBER 12
TN 002 17 MBER 13
TN 013 05 MBER 14
TN 013 06 MBER 15
TN 013 07 MBER 16
TN 013 08 MBER 17
TN 013 09 MBER 18

TN 013 10 MBER 19
TN 013 11 MBER 20
TN 013 12 MBER 21
TN 013 13 MBER 22
TN 013 14 MBER 23
TN 013 15 MBER 24
TN 013 16 MBER 25
TN 013 17 MBER 26

TN 018 05 MBER 27
TN 018 06 MBER 28
TN 018 07 MBER 29
TN 018 08 MBER 30
TN 018 09 MBER 31
TN 018 10 MBER 32
TN 018 11 MBER 33


PAGE 002


TN 018 12 MBER 34
TN 018 13 MBER 35

TN 018 14 MBER 36
TN 018 15 MBER 37
TN 018 16 MBER 38
TN 018 17 MBER 39
TN 018 18 MBER 40

TYPE TLST
TKTP DID
ROUT 4
DES ATT TOLL BYPASS
TN 019 01 MBER 1
TN 019 02 MBER 2
TN 019 03 MBER 3
TN 019 04 MBER 4
TN 019 05 MBER 5
TN 019 06 MBER 6
TN 019 07 MBER 7
TN 019 08 MBER 8
TN 019 09 MBER 9
TN 019 10 MBER 10

TN 019 11 MBER 11
TN 019 12 MBER 12
TN 019 13 MBER 13
TN 019 14 MBER 14
TN 019 15 MBER 15
TN 019 16 MBER 16
TN 019 17 MBER 17
TN 019 18 MBER 18

TN 019 19 MBER 19
TN 019 20 MBER 20
TN 019 21 MBER 21
TN 019 22 MBER 22
TN 019 23 MBER 23
TN 019 24 MBER 24

TYPE TLST

TKTP COT
ROUT 5
DES CH3DTDFJ2
TN 002 18 MBER 1
TN 002 19 MBER 2

TN 002 20 MBER 3
TN 002 21 MBER 4
TN 002 22 MBER 5
TN 013 18 MBER 6

TN 013 19 MBER 7
TN 013 20 MBER 8
TN 013 21 MBER 9
TN 013 22 MBER 10
TN 018 19 MBER 11

TN 018 20 MBER 12
TN 018 21 MBER 13
TN 018 22 MBER 14

TYPE TLST
TKTP COT
ROUT 8
DES
TN 028 0 00 00 MBER 1
TN 028 0 00 01 MBER 2
TN 028 0 00 02 MBER 3
TN 028 0 00 03 MBER 4
TN 028 0 00 04 MBER 5


PAGE 003

TN 028 0 00 05 MBER 6
TN 028 0 00 06 MBER 7
TN 028 0 00 07 MBER 8
TN 028 0 01 00 MBER 9
TN 028 0 01 01 MBER 10
TN 028 0 01 02 MBER 11
TN 028 0 01 03 MBER 12
TN 028 0 01 04 MBER 13
TN 028 0 01 05 MBER 14
TN 028 0 01 06 MBER 15

TYPE TLST

TKTP PAG
ROUT 495
DES
TN 028 0 01 07 MBER 1



Thanks for all your assistance and expertise with this issue. If more info is needed I can provide...I enjoy transcending the switch.

 

[phoneact]

I forgot to include the RLI list:

RLI 0

ENTR 0
LTER NO
ROUT 5 TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO FRL 0
DMI 1
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 1
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 1
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 2
LTER NO
ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 1
FCI 0
FSNI 0 SBOC NRR
CBQ YES

ISET 3 NALT 5
MFRL 0
OVLL 0

RLI 1

ENTR 0
LTER NO
ROUT 5
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 0
FCI 0
FSNI 0
SBOC NRR CBQ YES

ENTR 1
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES
ENTR 2
LTER NO
ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES
ISET 3
NALT 5
MFRL 0
OVLL 0

RLI 2

ENTR 0
LTER NO
ROUT 5
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON CNV NO
EXP NO
FRL 2
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 1
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 2
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 2
LTER NO
ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 2
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ISET 3
NALT 5
MFRL 0
OVLL 0

RLI 3
ENTR 0
LTER NO
ROUT 5
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 3
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 1
LTER NO

ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 3
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ISET 2
NALT 5
MFRL 0
OVLL 0
RLI 4

ENTR 0
LTER NO
ROUT 5
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 4
DMI 0 FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 1
LTER NO
ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 4
DMI 0
FCI 0
FSNI 0 SBOC NRR
CBQ YES

ISET 2
NALT 5
MFRL 0
OVLL 0

RLI 5
ENTR 0
LTER NO
ROUT 5
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 5
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 1
LTER NO
ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 5
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES
ISET 2
NALT 5
MFRL 0
OVLL 0
RLI 6

ENTR 0
LTER NO
ROUT 5
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 6
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 1
LTER NO
ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 6
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ISET 2
NALT 5
MFRL 0
OVLL 0

RLI 7

ENTR 0
LTER NO
ROUT 5
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 4
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ENTR 1
LTER NO
ROUT 8
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 4
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ YES

ISET 2
NALT 5
MFRL 0
OVLL 0