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We are looking to remove a single-point-of-failure, not just diverse paths - that way it protects against a modem failure as well as an ISP failure (it's more common here than I like.) According to nnaarrnn, multiple IPs are not supported by Avaya on the IP Office - this seems like a poor...

My goal is to make my IP office more resilient in the event of a single ISP outage (or in our case, the modem needs to be rebooted, which is happening more often with out Rogers.) - I am running IP Office 11.0.4. - We have a Hybrid environment running SIP on-prem and remote over HTTPS. - I...

Ok, I've confirmed that changing the Environment from SIP to CCMS fixes the issue. I found in the 46xxsetttings that SET ENABLE_IPOFFICE 1, and I found that changing this to SET ENABLE_IPOFFICE 2 should fix it, but it didn't for me. Still had to go in and change manually using web manager...

So, I think I found a solution... In the web management, I found IP Office Environment was changed from CCMS to SIP. Once changed back, all the features returned on one phone. I will try another one soon - first I have to fix no talk path. I broke something while trying to fix this, now my...

It doesn't help much, but I can confirm in at least 1 case, a factory reset did fix the issue. I found a device in the office that was doing the same thing. I did a lot that didn't work by enabling the web server: - uploaded config directly - upgraded firmware - uploaded webrootCA.pem -...

Unfortunately, neither of those are really options - the phones are remote phones (on home user's network.) I don't own their router so I don't have the ability to build a VLAN for them and put the phone on it. And since some phones are 500km a way, I can't do a factory reset... Not that...

TL;DR- after restore from backup, a small number of remote J169s only have 3 buttons are as "Standard SIP" instead of "SIP feature" phones. I had my IP Office crash the other night (config was corrupted during upload.) Could no longer login to web or Java interface to manage, and 3 out 70 DID...

Happy to say that it's been about 12 weeks since we stopped using the web-based management tool and have not had a crash since... Before hand, we would have had 4-6 in that time. Must me a flaw in the web-tool, too bad - it was much nicer to use than the Java fat client.

Physical IP Office v11.0.4.4.0 Build 6. VM Server is Windows-based. It's been a few months and I think I've finally isolated the issue - it appears to be related to the web-based management system. I've been using the Java-based for years without issue. But, around January of this year, I...

It could be Rogers[bigsmile]. If you figure out which one it is, please post. Because I'm not the customer, they won't tell me anything. So for the moment, I have nothing to give my end-users and they won't call and troubleshoot with Rogers (because who wants to do that.) It's not impacted...

I have an Avaya IP Office V2 which has been intermittently no longer communicating with VM server. This system has been rock solid for years, but this just started happening about 6 months ago. About every 2 months, I will get a report that calls are playing a carrier message about the line...

Hmmm. Another user just reported this - this user has been working for years. As of 2 weeks ago, phone quit working. All of the users are Rogers (or Fido.) For the time being, the solution has been to install Equinox and use it over VPN, but this is getting ridiculous. I can't tell my users...

I've also tried looking for SIP ALG in the router, but the option either isn't enabled or can't be disabled. I do not have the option to put the router into bridge as these are owned by my end-users not me.

I have J169s running on SIP over TLS that works everywhere except 1 ISP. We can hear the end-user, but end-user can't hear other end. - I've swapped the phone and same issue. - I tried changing SIP port from 5061 to 5071. - Called ISP to see if they were blocking for some other service...

Worse - I wish it was a work-around. It worked once; I reset the phone and repeated the process and it hasn't worked since. With vacations and remote working, I haven't been in the office much this month, but I still have no working solution for this - just the knowledge that it COULD work...

I had all but given up on this. After a week off for vacation, I come back to some random phone issues related to me trying to fix this; but I finally found a setting that resolved my issue. SET TRUSTCERTS 0 The IPO is creating and offering the correct cert, but it never worked until I changed...

SIP ext. Yes, I deleted the H323 ext and created as SIP; and can login using TCP(5060) just not encrypted. WebRootCA.pem - this doesn't seem to be the case. My phone does not attempt to download "that" file name - but it is trying to download a serialized Root-XXXXXX.pem which contains the...

No go. I'm in the office next Wednesday, I will try a device in the office to see if it' works from local... Any other thoughts until then?

I had not created a WebRootCA.pem file since I thought the system would do that when I uploaded the certs through the interface (all certs are uploads and offer chain is enabled.) I've created the PEM, tested that the chain is valid an uploaded as WebRootCA.pem and have uploaded to IPO. I'm...

Seems very similar to https://www.tek-tips.com/viewthread.cfm?qid=1791638. But it looks like they settled on the cert not being a correct UCC and went with using the phones over TCP.