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  1. MRowan

    Avaya IP500V2

    We have SonicWALLs to do the routing, trouble is without knowing where that gateway setting was we couldnt even get it to talk to other networks. We have it working now, and I know where to set the gateway now to clean it up after the move is complete.
  2. MRowan

    Avaya IP500V2

    Looks like perhaps in the IPRoute? Not usre why they didnt put it with the rest of the LAN settings.
  3. MRowan

    Avaya IP500V2

    Forgive me if this question has been answered. We are in the process of moving our corporate HQ to a bigger building. Last week got new PRI turned up and moved IP500V2 and VMPro, however we had to abandon the plan of crating a new network topology as we cannot get the IP500V2 to communicate with...
  4. MRowan

    Alert Callers of Service Outage

    Its working!!! Thanks for all of your help!
  5. MRowan

    Alert Callers of Service Outage

    THANK YOU!! Will test this when our call volume drops!
  6. MRowan

    Alert Callers of Service Outage

    THAT IS EXACTKY WHAT I NEEDED!!!! Thanks! Once more thing (hopefully). What do the variables need to be for the Generic (select generic command/ect) and the SVC Mode in order to get them to check for Night Mode on the Outage group? So close...
  7. MRowan

    Alert Callers of Service Outage

    Disregard, looks like *91<ext>#. Will test that out and see how it goes.
  8. MRowan

    Alert Callers of Service Outage

    Basically, I can see a way to do this without VMPro using the night service button to force to 'night mode' and then forward that to the helpdesk, but I dont see where that gives me the chance to play a message so it pretty much defeats the purpose. I can see how to set it up in VMPro to give me...
  9. MRowan

    Alert Callers of Service Outage

    Actually, I would like an illuminated button, but how do I get that to interface with the call flow in VMPro to allow the manager to record a custome message, etc? Also, we already use that method to force the system into night mode, can it be used again for a different option. Been digging for...
  10. MRowan

    Alert Callers of Service Outage

    Thats pretty much where I got - UserVariable, False transfers to helpdesk, True forwards to a new menu where a message is played, no touch options, timeout plays message and transfers call, * linked to an Edit Play list to allow mgr to change recording. For the toggle, that should just require...
  11. MRowan

    Alert Callers of Service Outage

    Problem there is there is no timeout option to then allow the call to be forwarded to the helpdesk after the message is played. We are trying to inform callers of known outages or service issues, but still need them to be able to get to the help desk in the event thier call is unrelated to the...
  12. MRowan

    Alert Callers of Service Outage

    Hi. Looking for a way to play a message alerting customers of a known service interuption when calling into our helpdesk using VMPro 9.1, and give the manager a way to toggle that off/on from his phone as well as record custom greetings for the message. Current call flow is: Start Point > Day...
  13. MRowan

    Night Mode Toggle

    Sorry, IPOffice Manager 9.0, VMPro 7.0
  14. MRowan

    Night Mode Toggle

    I can see how user variables will do this, but I am still having trouble figuring out how to link this to a button on the user's phone. Looks like it should be a short code programmed to a button, but not seeing what feature to link that short code to.
  15. MRowan

    Night Mode Toggle

    I have an IPOffice system with Voicemail Pro, and I need to configure a toggle button for night service. I need that toggle switch to bypass the time schedule and automatically forward to a specific extention. I'm pretty sure this would be done in condition editor, but I am having a hard time...

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