I have an IPOffice system with Voicemail Pro, and I need to configure a toggle button for night service. I need that toggle switch to bypass the time schedule and automatically forward to a specific extention. I'm pretty sure this would be done in condition editor, but I am having a hard time figuring out how to do it.
Scenerio:
We have an oversees helpdesk with support starting at 2:00EST, and our US helpdesk starts at 8:30AM, all part of the same hunt group.
From the hours of 9PM - 2AM M-F, we have night mode configured, and calls are routed to an on-call phone via VMPro
Occasionally, our third shift employee (we only have one right now), is sick and is unable to work. As I am generally sleeping at 2AM, I need a way for him to be able to force the system into night mode and failover to the on-call phone, and essentially ignore the schedule condition.
Lastly, I need to be able to turn that condition off from my phone. I would assume once I find out how to create the toggle, I can just add the same code to my phone.
Scenerio:
We have an oversees helpdesk with support starting at 2:00EST, and our US helpdesk starts at 8:30AM, all part of the same hunt group.
From the hours of 9PM - 2AM M-F, we have night mode configured, and calls are routed to an on-call phone via VMPro
Occasionally, our third shift employee (we only have one right now), is sick and is unable to work. As I am generally sleeping at 2AM, I need a way for him to be able to force the system into night mode and failover to the on-call phone, and essentially ignore the schedule condition.
Lastly, I need to be able to turn that condition off from my phone. I would assume once I find out how to create the toggle, I can just add the same code to my phone.