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I'd echo budbyrd on that; was it connected to a station or trunk port on the Definity? I'll also add that I've seen where an IPO connecting to an amp needs something like a Viking FXI-1 in between, but with a pagepac I wouldn't think it would need that.

In the Gmail account security settings, you need to "allow less secure devices". I'd also test it out with an SMTP service that you know works for sure. All of the systems that I had been using Gmail for stopped working about a year ago.

1979 could definitely be right, but not being familiar with IP Flex I have to ask... IS it a PRI? If it's not, and it's a SIP trunk, you could control it from the user's SIP tab assuming the SIP URI is set to use internal data.

The telephone number field does nothing, it's just for note keeping. Give it a line appearance ID, let's say 701 as long as that doesn't conflict with anything else on the system. Then go to a phone (user in manager) that you want to test it on and assign it to an available button (appearance >...

That's actually what I have it doing now; that works fine and rings all the phones, since it's just one call from the doorphone. But, the customer needs it back to the previous configuration that was working in 9.1 so they can get video pop on all of the desktops. Still haven't found a solution...

Yes. Put the number in the Incoming CLI field in an Incoming Call Route and point it to a disconnect node in VMPro. Or if you have embedded, a dummy user with no voicemail or a dummy user forwarded to an invalid location... Maybe someone else knows a better way to dump it on embedded. You might...

budbyrd is correct regarding the PCS requirement. I would also add that while you can technically (based on documentation provided by Avaya) at that point jump right to 11, I've run into various issues doing this. It is quite a bit more time consuming, but possibly worthwhile, to take a stepped...

This is a tough one to search in the knowledgebase so I'm hoping someone here might have some direction from me. A 500v2 r9.1 has a 2N IP Force doorphone connected with a 3rd party endpoint. The doorphone itself, when the button is pressed, makes multiple simultaneous calls to 6 extensions on...

Do you have Enable Remote Worker checked for these users? What is the "Phone File Server Type" in the system tab? If it's set to "Memory Card" then look in Embedded File Management to make sure the necessary files were uploaded to the card during the upgrade process.

Right. That matches up with everything else in SSA. I'm just wondering about that message when I bring up monitor that the system has been up and running for 11 days....

I have a 500v2 here V9.0.12 The issue is that users complain the volume on 9608 phones keeps changing back to a loud volume every week or so. When I look right now in SSA, the longest idle PRI trunk, and the alarm for the PRI going down, and the control unit audit last reported write with...

Please let us know. I had choppy audio on all calls, also auto-attendant and VM when dialing the shortcode from a system phone so it wasn't SIP trunks. This happened twice, in both instances they couldn't figure out a fix and had to replace the cloud instance...

Virgin Media devices won't let you change what ports it's blocking, or what is more likely the problem, turn off those VoIP "helpers" or SIP ALG's that cause these issues. I got a remote phone working behind a Virgin Media modem by completely turning off the "firewall" on said Virgin Media...

Pretty sure on an Android you can use IP address but in newer IOS versions you need an FQDN on the Iphone, it does not accept IP address.

The system only reboots once toward the end of about a 45 minute process but I always count on not having service during the entire process...

Off the top of my head.... create a group in manager with one phantom user (may need to use an unused analog extension) in it. Where you want those 5 rings, send it there. Have it overflow after 5 rings to a new VM Node and put your next menu there. I'll bet someone else will have a better or...

What is the phone with the incoming call route and what is the twinned set? I just checked on my 9.1 with a 9641 and a 9508 and both sets get the softkeys to decline the call and when I do this on the twinned one it drops the call on the first as well. May be a DECT issue or a 10.0 issue.

Do you have the number set for both SIP Name and Contact under the SIP tab? If you didn't upgrade the IPO and it just changed recently, your provider may have changed something in their SBC.

Unless I'm missing something what you want is the Nsi short code. Put it in the short codes tab of that user. Code: 1N (or 9N or whatever you use) Feature: Dial Telephone number: 1NsiXXXXXXXXXX Line Group ID: your ARS

never mind. i got it. for anyone else having the issue, fyi the system was at 10.1.0.0 build237 i upgraded to 10.1.0.1.0 build3 after that, reboot fixed it.