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  1. ksalce

    Longest Waiting Ring Mode Question

    Hello, I'm trying to set up a huntgroup using the longest waiting ring mode configuration. There are 6 extensions that are members of the huntgroup. I want to have it ring the person with the longest idle time first and if they don't answer within 15 seconds, it rings the next person with...
  2. ksalce

    Avaya Communicator

    A way around that as well is deleting one of the lines from their extension. So that way one line will be designated for calls while the other is designated for transferring calls. If another call comes in while they're on the phone, the call will either go straight to voicemail or whatever...
  3. ksalce

    Route calls based off extension logged off status

    To help better explain my original post, here's what I was asked to configure with a user's extension. I also forgot to mention that all the users are remote and are using Avaya Communicator/Workplace so I'm unable to program any buttons for them since none are using a deskphone. Extension...
  4. ksalce

    Route calls based off extension logged off status

    Hello, Not sure if this is possible but is it possible to have calls go to a specific destination if the extension that is being called is currently not logged in at all? I know you can set the forward on no-answer setting which will forward the call to a destination if a call is not answered...
  5. ksalce

    Export list of extensions inside of a specific huntgroup to a CSV

    I did try that already but it doesn't give me the information I'm looking for. It looks like it exports the configuration of the huntgroup and not the members of it. Here is what the info looks like when looking at it as an example: ExecSpprt,1813,1,0,0,0,0,0,0,,,,,InService
  6. ksalce

    Export list of extensions inside of a specific huntgroup to a CSV

    Hello, I'm curious if there's a way export a list of extensions that are part of a huntgroup to a csv file? I can't seem to find a way with IP Office Manager or Web manager. The reason I want to do this is because we have a huntgroup set up that we use to page specific extensions for emergency...
  7. ksalce

    Now available on support.avaya.com : Avaya IP Office Server Edition 11.1 Feature Pack 2

    MS Teams Support The IP Office can be configured as the telephony service for calls made to and from Microsoft Teams. ^Has anyone tested that out yet? Just curious what's involved with the Teams integration part of it. I'm not sure if you need Teams Phone System license or anything else like that.
  8. ksalce

    Avaya Calling for Microsoft Teams Plugin

    What is FP2? I'm not sure what you are referring to.
  9. ksalce

    Avaya Calling for Microsoft Teams Plugin

    Thanks derfloh. I do understand that you need the Workplace Client to use the plugin. I do have that installed. What I'm having issues with is getting the plugin to work. When I open it up, it asks for me to log in but I'm not sure what credentials it's asking for. I've tried my extension and...
  10. ksalce

    Avaya Calling for Microsoft Teams Plugin

    Hello, I'm currently in the process of seeing if it's possible to integrate Avaya Workplace and Microsoft Teams somehow. Doing some research, I found the Avaya Calling for Microsoft Teams plugin on Avaya's website here...
  11. ksalce

    Avaya Communicator for Web crashes

    I've also checked to make sure I have the correct license on my extension. I have a power user license assigned and I have softphone checked off as well. I'm able to use the desktop version of Avaya Communicator no problem. It's just the web version that I'm unable to use as a softphone.
  12. ksalce

    Avaya Communicator for Web crashes

    Hello, I'm trying to use the Avaya Communicator for Web plugin on my computer to test out. I'm able to sign into it no problem but once I try to switch from deskphone to softphone within the plugin itself, Chrome closes down immediately and the plugin closes as well. I've tried using it in Edge...
  13. ksalce

    Set up a greeting that plays the called extension's recorded name

    I know about the DTMF breakout option. I was just hoping it was possible to do create a module in voicemail pro that does it and forward everyone's calls in our customer support group on no answer/busy to that module. That way everyone wouldn't have to rerecord their voicemail greetings and I...
  14. ksalce

    Set up a greeting that plays the called extension's recorded name

    Hello, I'm trying to set up a greeting in voicemail pro to be played whenever someone doesn't answer their phone after 4 rings. How I envision to set it up is in the beginning of the greeting it'll say the recorded name of the extension being called(ex. John Smith) and then right afterwards...
  15. ksalce

    Voicemails not being saved in user's inbox

    Hello, We've recently ran into an issue where any voicemails that are left on any extension are not showing up in user's voicemail inbox. When you call an extension, you're able to hear the user's voicemail greeting and hear the beep to record your voicemail but after you record it and hang up...
  16. ksalce

    Users unable to call into their Conference ports externally

    I don't have any announcement. After a user puts in their conference port number, it automatically joins them to the conference (or at least it did until we updated to R11). Now it places the external caller on-hold until someone else joins. I would prefer it to not place any callers on-hold but...
  17. ksalce

    Users unable to call into their Conference ports externally

    I'll try to change the on hold music to have a message in the beginning so that way users aren't as confused by it. Thanks for the suggestions everyone.
  18. ksalce

    Users unable to call into their Conference ports externally

    You're right. I just tested it out and it took me off hold as soon as someone else joined. I'm not used to having the on-hold music play if you're the only person in the conference. It only plays for someone calling in externally. Is there a way we can disable the on-hold music for conference...
  19. ksalce

    Users unable to call into their Conference ports externally

    The thing that makes no sense to me is that I can join my conference on any extension internally no problem. I tried joining my conference on a completely different extension than my own and it lets me join without putting me on-hold. It only doesn't work when I try to join the conference...
  20. ksalce

    Users unable to call into their Conference ports externally

    I also tried CN as the telephone number and still no luck.

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