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I work for ScanSource in the UK and at present have not heard of any stock issues with the IP500v2 units (in UK/EU) and from what I know are still able to order stock of the units. I've also reached out to Avaya for comment and will update if I hear anything back. UPDATE: I have heard back...

This is a known issue as per the below Avaya Solution: https://support.avaya.com/ext/index?page=content&id=SOLN278417 Cause Interoperability issue. Details of RFC6337 indicate that when a HOLD is invoked between 2 endpoints, the MOH may be sent from either the remote or local node. In this...

Generally speaking, I would say apply an R9.1 upgrade license, upgrade to R7.0.36, then to R8.0.66 (this should generate a Virtual Essential Edition License), then to either R8.1.95 or any R9.0 build and from there you can go to R9.1 As other's have said, there are some cards and features no...

The SBE bundles do indeed have a server, switch and licensing. The SBE bundle comes with 10 Essential Licenses (extension + mailbox + UC client), 1 Operator License and 10 SIP Trunk licenses. They don't come with any actual handsets though, so those would still need to be added on top. You would...

R9 supports Manager installed on Server 2008/2008R2/2012: Link

Have these phones ever been able to communicate with each other? Just wondering if it'd be worth upgrading the handset firmware to 1.350B as well.

If you are running ECC9 on builds 506.5.5304.0 (GA6) and below and are experiencing issues with ECC Reporting, you should upgrade to the new GA7 build coming out which should resolve these issues. More fixes are planned for GA8, but GA7 will address multiple reporting issues.

Here's a full list of what goes where on the Avaya KB: http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/SE_SolutionOverview/index.html?LocalLicensing.html&1

ShoreTel and VMWare Documents for Virtualization Best Practices attached.http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.0.pdf http://support.shoretel.com/kb/viewAttachment.php?id=ka4C00000008R5oIAE&a=Attachment_1

Where you say "split calls" what do you want to split them based on?

Not sure if you've got access to the Avaya KB or not but basically if you setup Button Programming in User Rights you can lock which buttons are locked and can't be changed :) "User Rights | Button Programming This tab is used to set and lock the user's programmable button set. When locked, the...