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Thank you for the response. Yes... I was calling the ITA from a digital station. I have used (Nortel)external ATA's for this purpose before and they worked well. I just didn't have one handy. I thought the ITA would do the same thing. Apparently not. I'll check it with a butt set... just for...

I'm temporarily short of C.O lines to use for testing purposes, so I'm trying to use a Compact system's ITA extension to call into another (NEC) telephone system. I've rigged it up, and I can call the other system, and reach the Auto Attendant. However, after I connect, the Compact is not...

Thanks curleycord. I got a little sidetracked because the delay only occurs when a call gets into the voice mail. On any other incoming call (answered, or abandoned before it gets to voice mail) the disconnect seems normal, ie a couple of seconds. I took a quick look at Lines in the KSU...

Thanks for the response curlycord. Are you referring to Lines in the Call Pilot or the MICS?

I recently did a complete re-initialization/re-install on a Call Pilot 100 VM system and a MICS. I did a pretty standard set-up on both the Call Pilot and the MICS. In accordance with the customers wishes, I set incoming calls to ring DN 221 4 times, then call forward to DN 236 for 4 rings, then...

Curlycord.... that configuration is more along the lines of what I (vaguely) recall when I got into this once before. The ringing sequence will start directly on an incoming call; not through Voice Mail. However, if the call bounces through several people and is still unanswered, then I'm sure...

Thanks for the response curleycord. I should have said this is a regular 16 station Compact. It has two C.O cards but they only have 3 incoming lines. As for the Forward No Answer, I think I see how that would work. When I got involved with troubleshooting this type of problem once before (at...

I've inherited a Compact system. It has 3 C.O lines. I need to set it up (for all lines) to: a) Ring in 3 or 4 times at Reception... extension 21 b) If not answered, then ring in to one or more other extensions I ran into troubleshooting a problem with this type of set-up a long time ago, but...

Thanks tlpeter for the input. I have a couple of inquiries out for a vendor who might be interested in assisting (over the phone) with this procedure. I'm confident that the customer would be willing to pay a reasonable fee. If I don't get a response within the next day or so, I'll see if they...

Thanks holdmusic34 for the speedy response. I know that advertising is prohibited in this forum (for good reason) but as I said in my original post, I don't have a relationship with a qualified support person/organization. Any suggestions or recommendations would be greatly appreciated.

I had a request last week to replace an Avaya 3740 DECT handset...attached to an Avaya IP system. The local telephone company installed this system a few years ago, but will no longer provide support. Unfortunately, while I'm qualified on a different (hybrid) IP system, and I'm familiar with the...

Looks like exactly what I need Curleycord. As always, I really appreciate the info. Thank you!!

I have a location that has a Compact system, with 21 telephones. They want to expand into two additional buildings with their data network and telephone system. The furthest building is 300 to 350 yards away. They want to add telephones in each additional building (exact number not determined at...

Thank you for the information belevedere. The CS 540 headset appears to be cheaper that the Legend model, and I'm sure they will appreciate the cost saving.

I have a request from a customer to provide "Bluetooth" headset capability for two or more (NEC) IP4WW-24TXH telephones. Thus far, my research indicates that I could probably use a Plantronics Voyager Legend CS headset, with an electronic hook switch cable instead of a handset lifter. However...

Thanks for the clarification curleycord. I was going to start with the target lines. It should be just a matter of going through the nuts and bolts to find the offending DN.

Thanks. I'll try that.

Thank you for the quick response curleycord. I haven't worked with PRI's on the Norstar systems, and I got lost on the Target Line issues. I "scanned" the line assignment on 3950 and found that line 157 was a target for 4 stations, but I couldn't figure out how to backtrack to see which ones...

I have a MICS that was originally installed (by someone else) that uses PRI service. There's also a Call Pilot 150 Voice Mail System attached. On this system, the Receptionist (ext 3950) was targeting PRI line 147, which is the published commercial number for this organization. The line did not...

Curley Cord... I did some more testing into the CID issue that we've been discussing and here's what I've determined thus far: a. C.O line 002 (in this particular group of telephones) DOES CID correctly on the PRIME station, where the lines are set to Appear and Ring. You must let the phone...