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That was it! That worked like a charm! Thank you Tom - I really appreciate your help.

Thank you Tom - I will try that this evening and report back to you.

Thank you for your response, I will try that this evening. They are telling me they are not receiving my public IP in the SIP header. Reading some other posts I am wondering if I need to do something with the STUN server. I am not clear exactly what this does or how it needs to be configured...

I am attempting to eliminate an aging SBC between a IPO R11 and firewall. The SIP Trunk provider is pointed to a dedicated public IP which is NATed to the SBC LAN1. I have pointed the ITSP Proxy Address to the SIP provider. In the ARS table, I modified the statements to include my IP address...

Thanks Jonjr88 - You help is greatly appreciated!

Can I use the 11 back up and restore to 12? Avaya did not seem to be confident that this could be done. They recommended that I step up the data base.

Hi all- Looking for some advice for the best way to upgrade IPO 500 from 11 to 12. The current Application server is a Linux based virtual machine. The customer would like to install to Hyper-V platform. I have gone back an forth with Avaya but I am still a unclear. I was thinking i could...

any luck? I am having same issue

I have a customer with IP Office 11.0 using SIP trunks. A few individuals have 2 phones in their office, a primary and secondary. The secondary phone has bridged line appearances for the primary phone. The secondary phone also has short codes to display the primary phone's direct number. The...

Thankyou Okkie26 - I appreciate your help.

Trying to figure out now

Sorry - 4.0 (14)

Sorry - Not sure what you are asking.

Hi All- have a customer with IPO v1 4.0 with crashed vmpro server. Looking for a vmpro 4.0 download. Your assistance would be appreciated.

Hi All- Looking for dealer in the Boston area that can support Samsung IDCS 100. Any recommendations? Thanks

Wondering if anyone has any thoughts on this. Thanks

Hi All - I have a customer on IPO 9.0 with Contact Recorder. I would like to upgrade to 11 and possibly replace Contact Recorder with ACR (Xima). My question is would I be able to leave the Contact Recorder up and running and would they be able to access it to retrieve old recordings if needed...

I would start by rebooting the voicemail

I have a customer who has an IPO V2 R10.1 who we are interfacing with a Motorola CallWorks system. We have the the systems connected via SIP trunks and all is working. The CW system is a life safety system. There are occasions where they would like to take the CW system down for maintenance and...

Hi All - I have a IPO 11.0.4, with SBCE 7.0.0, using Intelepeer SIP trunks. The issue I am having is that intermittently the inbound SIP traffic stops. The outbound is not affected. The carrier said that during this issue they see no reply to SIP invite. A reset of the trunk or SBC will clear...