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Cleared the HW ID and Service Link However overnight the service link re-registered Cleared the DNS cache I don't think there are any Firewall rules blocking communication between the AMC and the MAS. It looks like a software issue so we may need to redeploy Thanks all

Hi guys, Having a strange issue with a MAS server that does not sync successfully with the AMC. Its MAS version 5.0 When I try to sync through the service link tab it usually shows "sync operation in progress" however this just beings up a blank page. I have deactivated service link and...

Hi All, Does anyone know what the difference is between an Active MiTAI monitor and an Invoked MiTAI monitor from the output below? We are trying to identify the total capacity of MiTAI monitors for a vMCD (6.0 SP2) and what the current usage is, is there any commands that can give me the used...

Hi Dan, have you set up an generic SIP endpoint in the User and Service configuration? I would imagine you need to set up a SIP registration endpoint for the SIP trunk to terminate on.

Agreed with the above comment from Mitelmatt, we have a similar setup for a customer, the only thing you need to watch out for is the teleworker server will try to tap out a call to the Redbox even if there are no SRC licenses available this will display an alarm on the Redbox but wont provide...

Top man kwb, reconfigured the line group using call director and is working a treat.

Just open the Application Group Licesning form and save it (as long as the DLM has access to the AMC), this has resolved a missing hardware ID on the DLM for me many times.

Hi chaps, I have a quick question about NP Receptionist, is there any way to change the greeting on the NP Receptionist from the default system greeting to a recorded greeting? The reason being is that the customer wishes to use this as a front end answer point and would like the companies name...