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Thank you. It seems to be working as intended now. I was using N; instead of putting all the X's in.

Having trouble getting some rules to work and hope that someone will be kind and tell me what I'm doing wrong. I have 3 PRI's The third one I have set to group 5 and PRI 1 and 2 are set to group 0 I need long distance calls that are not in area code 801,385,435 to go to group 5 I need toll...

Thanks for letting me know it does in fact work. I'm still stuck on what it is I'm missing. Still getting the Failed 403 error. For those who got it to work did you add the ext in Avaya Manager? I've left everything at default except for putting in the domain name. NAT Mapping Enable: Yes...

I saw an earlier thread with some help on this, but it was closed and it sounds like this phone will work with IP Office. I got the 3rd party endpoint license so I could test to see if this phone will work with IP Office. We don't use SIP at the office, so I'm not sure if that's a requirement...

Anyone have any idea on why the status of Do Not Disturb would not be acknowledged through the views of One-X Portal. It shows when people are making calls just fine, and everything else seems to work fine. Just something weird when an agent hits their Do Not Disturb it won't display them with...

I'm having a hard time finding any concrete information on whether the 5610sw phones set to VPN (where worker is remote) will work on a new V2 R9 unit. Anyone know for sure if these phones still work or not? One document I saw said only the 9600 series phones would work with the R9 release.

So from I can tell after contacting some Avaya Partners that only a business partner can transfer licenses. We currently have a Preferred Edition on the R7 IP Office 500 v1 we have now. We are going to buy a V2 and have the licenses transferred over. Do we have to purchase the Essential...

Great. We can eliminate the IP Endpoints and IP Office version. Have you tried the reset/clear commands on the phone? I have to go, but maybe someone else can continue troubleshooting with you.

Yes, back in to program with CRAFT. If you go in and blank out your static addresses, router, mask that you entered it will put it back in DHCP mode.

It sounds like you are using just the digital phones, and have never configured IP phones on the Avaya 500 you have. Within the Manager program which you don't have access to you input licenses required for various setups. I'm not positive that your issue is with your 500, but without you...

Do you know if you added(have) IP Endpoint licenses?

Can you access the switch with the Manager program? That will tell you what version it is.

Need the version number of your 500. Is it IP Office 7(36) or higher?

What version is your IP Office (Phone switch)?

So just to be clear. you hit * to program and typed CRAFT to get into the settings. You checked everything and entered all the correct settings for where your phone switch is and such. Where does the phone get to before it restarts? What's the last message (if any) on phone that you see?

Sounds like it might be configured as SIP phone instead of a H.323 type. Did you try changing it to a default setup? It might need the firmware changed.

Does it ever find an IP address? Are you using DHCP, or did you set the IP manually?

Since the busy signal never goes away maybe there is a way to have it answer with a message and then hang up automatically.

Last time I tried a time profile it didn't work. It would just give a busy signal when button pushed and would never go away.

Is it possible to have it on a time profile and thus if after hours the button does nothing?