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  1. shelter6

    Multiple Access to the Voice Item

    I see. That might work... I will try to reboot CP server and see what happens. Thank you again!
  2. shelter6

    Multiple Access to the Voice Item

    Thank you for response. When second caller press a key, it doesn't happen anything, just press sound.
  3. shelter6

    Multiple Access to the Voice Item

    I created a voice item in the Application Builder for our Opt11c, and looks like it's working fine, but I recently noticed that if the first caller is still on the voice item, second caller has to wait the first caller’s item choice. Once the first caller was successfully transferred to other...
  4. shelter6

    Moving CallPilot Server from Expansion to Main Cabinet

    Yes, it was the agent issue in the pbx side. What I had to do was to build new TN with ACD for new slot from scratch, in this case it is slot 7 and 8. Once I created 2008 agent for each channel, it took CDN properly and worked fine. You guys gave an ideas and took me right place. I really...
  5. shelter6

    Moving CallPilot Server from Expansion to Main Cabinet

    Thank you so much for you response. Okay, I did exactly take same steps you guys showed me, and it looked everything fine, but CDN didn't rout properly. I changed TNs in the configuration wizard for its channels, and rebuilt the CP server in the main cabinet. That all I did. I am guessing...
  6. shelter6

    Moving CallPilot Server from Expansion to Main Cabinet

    So, I want to move CP from expansion to somewhere in the main cabinet.
  7. shelter6

    Moving CallPilot Server from Expansion to Main Cabinet

    Hello, I need to consolidate two cabinets of Opt11c to 1 cabinet. Currently, our callpilot server is sitting on slot 5 and 6 of expansion. Is there anyone who have done to move CP server to other cabinet? Your any response would be greatly appreciated.
  8. shelter6

    Block Incoming Anonymous Number to CS1k

    I'm not sure if it is possible or not. Is there any way to block the incoming anonymous number on the CS1K without symposium? Thank you!
  9. shelter6

    Hold overflowed calls on MCR

    Thanks for your prompt response. Yes, that would be one of way. That MCR is also not primary DN on each phone. Does it work even though?
  10. shelter6

    Hold overflowed calls on MCR

    Hello, I have set MCR up to over 10 2616s under the 81c environment. I am thinking to hold customers calls overflowed when line was all busy or only few operator can handle that MCR. Is there way to hold those customers calls like music on hold rather than forward to voicemail? Any thought...
  11. shelter6

    MIX DN automatically goes to ACDN

    Okay, now it doesn't go to the ACDN 5810 once I made a change for CDGT to 3444. Thank you so much everyone!
  12. shelter6

    MIX DN automatically goes to ACDN

    Under LD 49, it shows as below: DCNO 2 SDID NO IDGT CDGT 3444 5810 Do I need to change the converted digit of 5810 to 3444?? Thanks!
  13. shelter6

    MIX DN automatically goes to ACDN

    I already tried that, but it still goes to voicemail of 5810 (ACDN).
  14. shelter6

    MIX DN automatically goes to ACDN

    Thanks for your response. Actually, there was no trac showed up when I tried to trac the subject DN on LD 80. I have completely no idea. But, herewith the following LD 20: TN 008 0 00 09 TYPE 500 CDEN 4D CUST 0 WRLS NO DN 3444 0 MARP AST NO IAPG 0 HUNT TGAR 3 LDN NO NCOS 3...
  15. shelter6

    MIX DN automatically goes to ACDN

    Hello, Hopefully someone had similar experiences. One of our branch has Opt11c, and DN 3444 has been assigned to 500 and 3904 (key 03), as mix type. But, cause of some reason, all incoming call to 3444 directly goes to the voicemail of 58xx, ACDN. So. I need to fix this as all incoming goes...
  16. shelter6

    Dialup Access to CLI, CS1k1 w/Win7 using RS232C and 56KModem

    Figured out. I just migrated the HyperTerm from XP, and connected thru COM port. Thank you,
  17. shelter6

    Dialup Access to CLI, CS1k1 w/Win7 using RS232C and 56KModem

    Hi, Is there anyone who tried to get into CLI of CS1K1 using RS232C w/external 56K modem from Windows7. We recently changed our console laptop from XP to 7, but we are still using the dialup connection using DN to get into CLI for its maintenance. I tried few set-up, but didn't work.
  18. shelter6

    CS1000 7.5 Enable/Disable TN in UCM

    To dasan64, Thank you so much for your quick response. It makes sense. I will try that soon!
  19. shelter6

    CS1000 7.5 Enable/Disable TN in UCM

    One of the our PBX have replaced to 7.5, and I need to just figure out how to find the disabled TN and to enable it on the UCM. We can use CLI, but I would like to know the other way to do.

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