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Thanks. Found it.

Does anyone know where i can find this software? i've tried searching the avaya website but it is a fail. I can only find version 9 which doesnt help me right now as the client is only on release 8.1. I have tried the ipoffice info website but the links are dead ends. any thoughts?

Well they aren't end users my manager wants to use them for 1st line support. so i need to teach them troubleshooting etc. Hence my frustration.

Hi, I have been given the glorious opportunity to train a sales person and a copier technician on the basics of the IP Office telephone system.. Training is not my strong point. So my question is where would be a good place to start? I know the best place to start would be telling my boss to...

Hi, Has anyone used a Mitel MiVoice 5312 IP Phone with an Avaya IP Office 500v2 control unit as a 3rd party ip endpoint? Are there any known compatibility issues? I only ask this because we have a client that has about 200 of them in their store room and they want to know if they can use them...

Hi Guys, One of our clients in their brilliance decided to outsource their wireless phone installation to another company and they installed Unidata Incom ICW-1000. We are having compatibility issues (so i thought) but according to the release notes for the Unidata phone it is compatible with...

Yes sorry i got sidetracked. I have set up the SMTP alarms to send her notifications if the line goes down. She's still not happy but what can you do. [cheers]Thanks

I'm in South Africa. Not many reliable service providers here unfortunately.

Oh shoot never thought about that. Even with an IP Phone? Hmmm that could be problematic.

Oh well it's fine thanks for the assist though. I'll just config the buttons for her.

[lol] i wish i could say that to them haha

I don't know why. She told me that she could do it on her old telephone system so she wants it to stay that way. I don't pretend to understand how they think. Was just wondering if it was possible without using the buttons configured for each line.

Hi, This is probably a stupid question but the client is being difficult. They want to check the line status (in service/out of service) with a shortcode. I did say they can use the buttons on the phone but they chose not to go for that option. Basically she just wants to check for dial tone...

Do any of you know if the system keeps a longer audit trail somewhere on the SD card that i can pull off? I know the system gives me the option to view the audit trail but i feel it is a bit limited. Any thoughts? Thanks for the assist in advance.

Has anyone used Zabbix or equivalent in the telecoms environment specifically with IP Office? I'd like to be more proactive in sorting out potential issues arising on our systems before the customer realises/notices that there is an issue. Any feedback/ideas on possible network management...

is it embedded or Voicemail Pro?

How good is 3CX? I have had mixed responses from people who IMO have never actually used it. Have you used it before? How does it compare to the IPO?

Thanks i appreciate all the input. Can't say I'm the biggest fan of asterisk based systems but I suppose that is the best/cheapest option to go for a hosted setup. [thumbsup2]

@amriddle01 not even the server edition? I was recently at an avaya conference and they seem to be heading that way with the server edition. What do you think the Pro's and Con's would be? I only have two years experience with the Avaya PBX so your input is greatly appreciated. Do you think it...

Hi, Was looking at setting up a basic hosted solution with an avaya server with sip trunks for our smaller 5-15 user clients. Do you think that is a worth while option? My boss is trying to find a cheaper solution (for them) so that we can beat the competition but he wants to stick with the...