Forwarding a Huntgroup calls to an AutoAttendant 1

[ega218]

Hi,

I have calls coming into an AutoAttendant, which is then going to specified Huntgroups depending on the selection.
I want one particular Huntgroup to overflow to another huntgroup when the users on the user list do not pickup the phone. I am able to do this with no problem. However, if the second Huntgroup is not able to pickup the phone, I want to send the call another AutoAttendant, but I am not able to add an autoattendant to the original use list of the huntgroup. Does anyone know what workaround I can do to send the call to another autoattendant. I have looked at adding a shortcode, but that is not possible on any of the Huntgroup user list fields or overflow fields.

Thanks in advance.

EGA

 

[madwok]

Create a new hunt group with sequential and only one user. This user has call forward to a sc which points to the auto atd that you want . Now let this new hunt group a the last overflow from the original hunt group . The sc should have vm type such as "aa:xx"
That should do it.

 

[HerpDerp]

is it embedded or Voicemail Pro?

 

[ega218]

It is Voicemail Pro.

Madwok, I have already tried this, but the AutoAttendent does answer:

I setup in the HuntGroup as follows:

Ring Mode: Sequential

In User List I have:
(1) a single user
(2) a user that is forwarding calls to another HuntGroup
(3) a user that is forwarding calls to the AutoAttendant

I do not have any groups in the Overflow section.

However, this did not work. The call is neither going to the other HuntGroup or to the AutoAttendant.

What I had before was the single user in the User List then the other HuntGroup in the Overflow and this was working when the single user did not answer after 3 rings it would sucessfully overflow to the other HuntgGroup. However, what I was needing to do is if the other HuntGroup in the overflow does not answer the call, then for the call to be AutoAttendant and this is where I am stuck.

This is taking place with Voicemail Pro.

Thanks.

 

[TouchToneTommy]

With Voicemail Pro, have the original hunt group cover to voice mail, and use a Leave action to direct the call to the automated attendant

 

[ega218]

Hi TouchToneTommy,

Awesome that did the trick!!

Thank you