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Thanks so much guys!

Haha correct yes, the X's is just an example of one of the DDI block range. With regards to monitor that's what I was using, it was matching the shortcode on the user and then just dropping, there wasn't anything in particular that told me why it dropped. I can drop the trace in ? @Amriddle...

Hello Guys, I have just installed at a customers an IPO 500v2 with 2 x ISDN 2's (Bare in mind this is a bit of a weird setup) the IPO is running R.9.1. One of the ISDN 2's has 100 DDIs and the other doesn't, at the moment I am having to bring the calls in via 1 circuit on line group 0 and I...

Fixed it, it was something to do with some weird shortcode set on the user. It held information to do with the ringing, ring volume etc. I deleted it and it returned the phone settings to default. Thanks for your help though guys, much appreciated. Thanks, Chris

System status just shows "incoming alerting" then says connected mailbox "Arthur G" I will get a user to make a test call internally for me also. With regards to monitor I will capture some information shortly :)

Below is the exact output from the incoming call. 11/12/15 11:27:37-102ms Call Ref = 125399, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = Mailbox 11/12/15 11:27:37-112ms Line = 9, Channel = 27, Q.931 Message = ConnectAck, Call Ref = 125399...

Avaya 9608G Yes the user is logged onto the phone Unfortunately I am not sure whether anything is displayed. I have made lots of traces, it just hits the voicemail after so many rings. On system status is shows his extension sitting in an idle state, doesn't come out of this state even when...

Hello Guys, I have a customer who is on R9 9.0.2.0 Build 860 with around 120 users on the system. Currently there are no issues with any extensions other than one, internal dialing doesn't work to this user, they are presented with ringing out tone, the same goes for an external call trying...

yeah these are free addresses, it's a /22 subet aswell. I did a full scan. Chris

what is the clear procedure on these old IP sets? I only started with Avaya when 6.2 was released. Not familiar witht he old phones. Is it mute reset # ? Thanks, Chris

Hello People, I have a customer who has a 4602ip phone, it is not easy to guide someone over the phone to input values however she was quite good. The issue with the phone is that it is saying "bad router" there is an identical phone right next to her with static values inputted. I told her to...

I know this sounds stupid, But do you have the S8300 in the correct slot? What gateway are you using? The gateway will not recognise it is there unless it is in the right slot. Chris

Yeah I already did those steps, I had the system up and running and licenses were stated as "valid" I never planned to format it using thr computer. Thanks, Chris

Yes I believe so. I've reformatted again and rebuilt it, and now the system is pinging (y). Hoping the config will go across and reboot properly. Upgrade the binaries on it and send it to the customer for a swap. Fingers crossed. Chris

Just formatted the SD card and re-created it. Still no joy. Chris

Hello, I went onsite yesterday to try and replace the SD card, the system is not happy at all with the new one. I tried changing the SD card while the system was live. Once the unit was rebooted it never came back up, I put the original back in so the system came up again. I then give the IPO...

Thanks for the info, That's how I would do it, maybe the customer might of done something wrong. Hence why the IPO never came up. So you can actually just remove the SD card why the system is running? Thanks, Chris

Hi All, I am due to to change an SD card on a live system tonight, the customer tried to do this a week ago while on the phone to me. I advised them for a system shut down and replace the SD card, I was expecting the system to come up as a new default system. But it didn't..... I advised to...

Hello hairlessupportmonkey, The database has been restored on the new server. When we try to login it currenty states User account does not exist, (This is th exact same account as the one on the legacy system). The only difference between the two servers is that they are on different domains...

Hi All, THanks for your feedback guys, I will confirm whether the CCR was a successful restore. Thanks, Chris