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Troubleshooting call quality degradation for VoIP phones when using handset versus speaker Phones are a combination of Polycom VVX150 and VVX 201. When using the speaker, calls are perfect, when using the handset, the voice quality degrades due to something network related. Location is using...

We just acquired a new client because their previous vendor died. They have an Vodavi XTS with separate voicemail. We have tried the default admin password, **3226, but it either doesn't seem to work or we are doing right. Any assistance would be greatly appreciated. We primarily support both...

Solved - sort of. We tried all of the above, but could not locate where the lines were being forwarded after 4 rings to extension 15. The solution was to default the system and setup both the extensions (16 )and lines from scratch (4). Thanks for the replies. I wish we would have been able...

We have a Compact ICS that has a wierd problem. When an inbound call is received, the system will stop audibly ringing after 4 rings, but will continue to flash on the phones until picked up. The caller still hears ringing until answered. The telco provider is Comcast Cable. I checked the...

We have an ip office 7.0. The auto-attendant gives the caller the option of leaving a message to the general mailbox, which is ext 10. When they leave a message without specifying ext 10, the voicemail does not get forwarded via email. When the caller specifies ext 10 though, the voicemail is...

SOLVED - Page 2-164 of STS Programming and Operation Manual System Hold Recall Timer Description The System Hold Recall Timer determines the time before a call placed on System Hold recalls the station placing the hold. If unanswered by that station, the call recalls the attendant. The System...

SOLVED - I powered off the system, then re-seeded the Caller ID daughterboard.

We have client who just got their Vodavi Starplus STS repaired. After putting a client on hold, the phone rings back after 60 seconds. They would like that time lengthened. Is that possible and what programming setting needs to be changed? Thanks in advance (we are principally Avaya tech who...

We are Avaya experts who inherited a client with a Vodavi Starplus STS (3500-00). Are having it repaired due to electrical surge, it is not displaying Caller ID. Does any programming have to be done for it to automatically display CallerID? It has a Caller ID Unit (3531-04) and it did display...

We will be using the auto attendant. The trunks are PRI currently and will continue to be with the ip office units. Thanks for the input. Do you have any ideas about a cheap ip phone for the a manufacturing floor setting? We will be using 9608 units almost everywhere else.

What determines whether we should go with a multi-site license or have separate ip500v2 units for locations 7 miles apart connected via fiber for data? One location will have 90 ip phones and 50 analog devices The other location will have 50 ip phones and 20 analog devices

Does anyone currently use IP Office and have it integrated with Lotus Notes? If so, what are the pros/cons, drawbacks. We know it integrates well with Exchange. Thanks.

IS there anyone running the One-X portal client for IP Office in a Citrix Xenapp environment? If so, please let us know the limitations (if any) that exist relative to a native Windows client. Thanks.

Has anyone seen a defective external ip 400 digital module caused a ip500v1 to die? We have another ip500v1 enorute but don't want to plug in the ip400 digital unit if there is the possibility the digital module might cause another failure of the ip500v1.

Thanks for the quick response. Would you recommend using the 3920 with the IP Office 500v2 or with a Partner ACS 8?

We are trying to determine the best route for our client to go with respect to wireless phones on a new IP office 500v2 install for the customer's office staff. Does anyone think the D160 is comparable to the 3920 (pros and cons are welcome)? Thanks.

Problems upgrading Merlin Messaging on Legend (SOLVED) The advice of merlinman worked (see above). To start with, TOTALLY ERASE your "NEW" Processor. Then, do a BOARD RENUMBER with noting in it, and next, do your restore. That should get it going. Once you do that choose one of these...

Here is the scenario : Slot 01 408 GS/LS-MLX Slot 02 408 GS/LS-MLX Slot 03 408 GS/LS-MLX Slot 04 016 with ring gen. Slot 05 408 GS/LS Slot 06 016 with ring gen. Slot 07 408 GS/LS-MLX All remaining slots blank Existing system is r4.1. We did a back up to file on the laptop. We then converted...

What kind of ip phone do you recommend for the kitchen / common-use areas. We want something durable, basic, but with a speakerphone feature. Thanks.