We have client who just got their Vodavi Starplus STS repaired. After putting a client on hold, the phone rings back after 60 seconds. They would like that time lengthened. Is that possible and what programming setting needs to be changed? Thanks in advance (we are principally Avaya tech who inherited this client).
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Vodavi Starplus STS call recall ring back delay
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SOLVED - Page 2-164 of STS Programming and Operation Manual
System Hold Recall Timer
Description
The System Hold Recall Timer determines the time before a call placed on System Hold recalls
the station placing the hold. If unanswered by that station, the call recalls the attendant.
The System Hold Recall Timer setting is variable from 000-300 seconds. An entry of 000
disables the timer and there is no recall.
Programming Steps
1. Press the SYSTEM HOLD RECALL TIMER flexible button (FLASH 01, Button #1).
2. Enter a valid number on the dial pad that corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … System Hold Recall Timer is set for 60 seconds.
System Hold Recall Timer
Description
The System Hold Recall Timer determines the time before a call placed on System Hold recalls
the station placing the hold. If unanswered by that station, the call recalls the attendant.
The System Hold Recall Timer setting is variable from 000-300 seconds. An entry of 000
disables the timer and there is no recall.
Programming Steps
1. Press the SYSTEM HOLD RECALL TIMER flexible button (FLASH 01, Button #1).
2. Enter a valid number on the dial pad that corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … System Hold Recall Timer is set for 60 seconds.
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