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Hi, I'm trying to learn Avaya technology. Let's say I have 5 sites, there is a CM and ESS in the main site and there are LSPs in the other sites. I know the remote sites will need gateways, will the main site need a gateway too? What is the purpose of the gateway? Also, what is a port network...

Hi, I am not using a device, just the VAL board.

Hi, I am trying to find out why the hold music isn't working. I user CM6. A trace doesn't show anything. It just stopped working a few days ago. Any ideas?

Hello, Can anyone explain to me what are IPSIs and port networks and what are their use? Thanks!

Thanks a lot!!

Thanks! But should I add a few steps in the vector or a vector isn't needed?

Hi, In pulse, I cannot see the average handling time, I can only see the graph for the forecast but not the actual data. Anything I can check?

Hi, I use Communication Manager 6. I need to set up a hunt group with 2 users. I have a DDI that should point to the first user. If the first agent doesn't answer, then the call goes to the second agent. How can I set it up? I don't know much about Avaya CM. Can you help? Do I need a vector? Do...

Hi, Some agents are complaining that all their calls go on hold when they come through, the agents have to press "resume" to take the call, what could cause the issue? We use CM6. Only a couple of agents are affected.

Hello, Can someone tells me what error 462 relates to in CMS? I have no further information. Thanks.

My customer uses CM6, CMS and WFM. She told me that one of her agent's adherence data in WFM is wrong. I checked the STCI adapter and it is working fine I believe. But I guess that an issue with the adapter would cause an issue to all the agents. Could it be that the agent's phone activity...

Hi, My customer is complaining that the receptionist had a customer on hold for 10 minutes (she kepts checking that he was there and he kept saying that he was happy to hold). She said that the last time she checked if he was still there, he wasnt't there anymore and the display name changed to...

Hi, Can someone explain why phones would sit in discovery mode for hours? (discovering ip address"). What does it usually mean? Thanks :)

I was asked to check if the ISDN trunks have been set up properly using Communication manager 6. I know I can use "status trunk" command but I would like to know if there was a way to know how healthy the ISDN trunk are as the customer is complaining that only about 50% of the trunk capacity are...

One of my customers reported that they are using a card machine to process payments and the card machine is linked to their avaya telephony system via an analogue line. My client told me that it takes more than one minute for the payment to be processed, which is very unusual. Apart from running...

Hi, One of my customers emailed me to advise that when she tries to record announcements in her 5.2 avaya communication manager, she gets a busy tone. I checked the COS permission fields and she can definitely record announcements. The way she does it is type the access code for announcements...

Thanks, ill try that tomorrow! Ill keep you updated.

I didn't set it up. I work for an IT company and we do troubleshooting for IP telephony. The phones are 9600 phones. That reported the issue and I need to log in to their switch and fix the issue. I know it's frustrating as I can't give more info but that's all I have now.

They are connected to a digital port yes. What I don't get is that all the other phones can log in but not these 3.