Hold music not working

[strupar007]

Hi,

I am trying to find out why the hold music isn't working. I user CM6. A trace doesn't show anything. It just stopped working a few days ago. Any ideas?

 

[Mutlyhehe]

What MOH device are you using?

 

[strupar007]

Hi, I am not using a device, just the VAL board.

 

[smokinjoe2938]

are you saying you recorded music on the val board?

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[montyzummer]

try status val-ip board loca or status mg-ann and see if that throws up any errors depending on which val source you are using.

from there you can start investigating other avenues.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[JJacobs313]

This just happened to me the other day. My VAL showed up, had to do a

list configuration board xxxxx

and all the ports were unassigned for some reason. I disabled ann board xxxxx, then enabled board xxxxx and all ports worked again.

But I have never recorded music to my VAL, just announcements.

"I am learning all the time. The tombstone will be my diploma." - Eartha Kitt