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The time is showing 4:41pm on the PBX while the actual time is 4:22pm so its currently 19 mins fast.

Please no more replies on this thread as we are able to find the root cause.

Thanks for the reply, I will definitely do the workaround & update ! I made a trace for PPM on SM. 1. Tried with location 5 (Non Working) to my extension & able to see PPM downloads in SM trace. 2. On changing location to 41 (Working) on my extension & there is no PPM download seen in sm...

I am unable to find the connection between PPM & SM Location assigned. The issue we are facing with a particular location we are able to dial out a series of number but with a different location, I am able to dial out the number. On checking PPM messages, there are some difference in the...

I am using the same extension on both 1X & in desk phone.

One more thing i like to add into the issue. > There is an ambulance tone on dialing the 11th digit of the number.

Thanks for your reply ZeroZeroOne. One X is Configured as a SIP.

I am unable to dial a particular number from my Avaya SIP phone (profile is configured in SM), while on using Avaya One X communicator I am able to dial out the same number. Any suggestions..

We need to uncheck CM Auto Answer Support required on One X Agent Login telephony settings. Thanks !

Unable to understand "mbcdEvent=MEDIA FLOW ADD" in SBC trace.

thanks jimbojimbo for your useful reply, but i am unable to do the recordings on agent stations as well using Interactive Session Recorder.

I got the solution, thanks for replies.

Any other technical s suggestions please..

Unable to do recordings with Agent ID's. > we don't have AES - DMCC/TSAPI links. > We have Oracle for SIP recording of extensions. > Recording of X-ported stations/VDN/SIP extensions works fine. > Tried creating a route in Oracle recorder against Agent ID its not working. > Tried creating a...

What kind of trace do i need to put on & where ? Could you please suggest.

Extension COR settings as below : FRL: 4 APLT? n Can Be Service Observed? y Calling Party Restriction: none Can Be A Service Observer? n Called Party Restriction: none

Service observer is already configured onto Agent ID extension number. And also is there any additional configuration needs to be done on Oracle ISR.

I didn't taken the trace as the Extension on which the agent logged in is ringing properly. We tried on physical phone & it is ringing properly with Agent ID.

Hi All, I tried configuring Avaya One X agent & registers it with Extension & Agent login ID. > On dialing the extension defined its ringing properly. > On dialing Agent ID it rings only single time & there is silence. I tried it on both Laptop speaker & on headphones. Could some one tell me...

Hi All, We need to enable call recording on Agent Id's. Is there any option to do so. 1. Presently there is a toll free line which is terminated onto a VDN. 2. We are using Oracle ISR for call recording. 3. Route against that VDN is created in Oracle call recording (ISR). 4. Right now, we need...