Avaya One X Agent Ringing issue

[jagdishn]

Hi All,

I tried configuring Avaya One X agent & registers it with Extension & Agent login ID.

> On dialing the extension defined its ringing properly.
> On dialing Agent ID it rings only single time & there is silence. I tried it on both Laptop speaker & on headphones.

Could some one tell me the solution to this issue.

Thanks
Jagdish

 

[joe2938]

what does a trace show?

 

[jagdishn]

I didn't taken the trace as the Extension on which the agent logged in is ringing properly. We tried on physical phone & it is ringing properly with Agent ID.

 

[jagdishn]

What kind of trace do i need to put on & where ? Could you please suggest.

 

[joe2938]

List trace station and enter the agent id as the extension, worth a shot.

 

[jagdishn]

I got the solution, thanks for replies.

 

[Stinney]

jagdishn, can you share what the issue was?

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[jagdishn]

We need to uncheck CM Auto Answer Support required on One X Agent Login telephony settings. Thanks !