Unable to do recordings with Agent ID's.
> we don't have AES - DMCC/TSAPI links.
> We have Oracle for SIP recording of extensions.
> Recording of X-ported stations/VDN/SIP extensions works fine.
> Tried creating a route in Oracle recorder against Agent ID its not working.
> Tried creating a route in Oracle against X ported/ VDN extension, its working.
Could someone please suggest for further troubleshooting's.
> we don't have AES - DMCC/TSAPI links.
> We have Oracle for SIP recording of extensions.
> Recording of X-ported stations/VDN/SIP extensions works fine.
> Tried creating a route in Oracle recorder against Agent ID its not working.
> Tried creating a route in Oracle against X ported/ VDN extension, its working.
Could someone please suggest for further troubleshooting's.