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Hi There, I have an Avaya IPO500V2 and Voicemail pro running 9.1 i want to be able to play my Terms & Conditions while on the phone with the client so they can accept it. the goal is not to have every agent memories and repeat the same paragraph over and over. i want to know if there's an...

I don't believe it is a port issue since it is a flat network with no firewall between the oc & IP Office. Do you have any documentation regarding the certificates? I went through the Avaya Documentation on the issue and their suggested solution is regenerating the certificates but that didn't...

Hello, We are trying to install the Avaya IX Workplace (Latest Release) and link it with IP Office Release 11.1 We got it to work as a SIP extension and we can call in and out, however we are running into 3 main issues 1- IX Workplace seems to always crash on win 10 2- Getting an error that...

Hello, Any update on that? i'm having the exact same problem on Avaya IPO R11.0.0.1 Build 8 Voicemail busy only for group voicemail. already confirmed that it's not a voicemail channels issue or licensing. thanks Telecommunication Specialist APSS - APDS - ACIS www.nuedgecom.com

Joledur09 here's what i found: So i figured that i was simply downloading the wrong software. Since the deployment was an IPO with Voicemail pro, all i needed to do is to download "IP Office 10.1 General Availability - Avaya Communicator, 10.1.x" I was originally going to...

Hi, Where can i find software download for my BES1020-24? I've tried everywhere online and couldn't find a source. Avaya doesnt seem to have anything on their website. it's still a 10/100/100 switch with 12 POE ports. The POE ports are acting up and it's running on FW:1.1.0.5 SW:1.1.0.002 i...

Thanks janni78 So is the "Avaya Equinox™ for Windows Release 3.3.4 (SP4)" for IPO or the older "Avaya Communicator V2.1.4"? Does anyone know why the "Avaya Communicator V2.1.4" doesn't sync the contact with the IPO? thank you! Telecommunication Specialist APSS - APDS - ACIS www.nuedgecom.com

What is the software that replaced the old soft-phone? After upgrading the IPO from 8.1 to 10.1 the old soft-phones stopped working.(returning a license error because they're not supported anymore) I tried the "Avaya Communicator V2.1.4" and seemed to be really basic. For some reasons it...

Hi Manie3, That was it :) thank you! Telecommunication Specialist APSS - APDS - ACIS www.nuedgecom.com

Hi, The "Display Name Preference" under TUI in Telephony tab is not working anymore on 10.1 The system is an Avaya IPO 500V2 on 10.1.0.1.0 build 3 When tuned on i used to see the user's name appear on their phone display and only their extension. As an example "221 reception desk" not it...

Found it! Make sure to download the "c110-9.0.1200.2_el6" iso image 1. Extract the following file from the "c110-9.0.1200.2_el6" iso image a. rpm perl-DBD-SQLite-1.27-3.el6.i686.rpm Directory: \c110-9.0.1200.2_el6\Packages\perl-DBD-SQLite-1.27-3.el6.i686.rpm 2. Copy the file across...

thread940-1761561 I'm getting this error upgrading UCM from 9.0.10 to 9.0.12: 'error: Failed dependencies: perl-DBD-SQLite >= 1.27 is needed by vmpro-9.0-1200.1.i586' It's a minor upgrade and i cannot find perl-DBD-SQLite in any of the upgrade files. in thread someone found the answer but...

Hi all, I have an IPO running on 9.0.316.2 and i'm trying to add a contact with an extension number on my 1408. I named my contact and when i enter the number (from the phone) i go "More" "Pause", nothing happens but a small beep that sounds just like the beep of an blank button. Any idea if...

My problem was that i didn't have my lines connected (since i was just testing). The system asks for the account code after the digits has been sent to the ARS. I was getting "waiting for lines" so i thought i was not going to be asked to enter the account code. Thanks Telecommunication...

Have you tried 192.168.1.245:7070 ? Telecommunication Specialist APSS - APDS - ACIS www.nuedgecom.com

Hi all, I'm trying to restrict long-distance calls. I barred 0N and 1N in my ARS(50). I created another ARS (51) and allowed long distance. Created 2 short codes 9N Dial N ARS (50) 8N Dial N ARS (51) Force Account code (checked) I created an account code to be used as a password by the...

Hi all, I have an Avaya IPO 9.0.300.941 with MTS Allstream SIP coming on LAN2. Incoming, outgoing and twinning works 100% Only when i forward a phone to a cellphone, the cellphone rings and as soon as i answer the call it drops. It's not the case with twinning only when forwarded. Note...

I was able to get mine to work, FQDN under LAN1/VOIP/Domain Name Public IP under LAN1/Network Topology/Public IP Address I still need a list with the necessary ports so i don't leave all those ports open. Telecommunication Specialist APSS - APDS - ACIS www.nuedgecom.com

Hi all, I have and IPO500V2 and i'm trying to configure the router by forwarding the necessary ports to the IPO address. i want to able to do "Upgrades", access "Embedded file management" and change the configuration. What ports do i need open? Thank you Telecommunication Specialist APSS -...

Hi @tlpeter i have my FQDN under LAN1/VOIP/Domain Name My FQDN is a translation of my publuc IP. Do you mean my Windows server domain should be the same as my FQDN? Thanks Telecommunication Specialist APSS - APDS - ACIS www.nuedgecom.com