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Thank you FFrey. I looked again on the phone switch and didn't see the check mark on the bottom. I just looked in the box to see if it had any value that is above it. Thanks again

I can't figure out why 1 of our extensions (5410 digital phone off an IP500) is going straight to voicemail. I've compared the user to another that is working fine and can't find any differences. Can someone give me a few recommendations on what this could be. If I call the number, it rings...

Thank you all. She definitely doesn't want to do the 9 for outside line and then dial 911. Fears if emergency, they won't remember to do that. I'll copy the 9N short code and use 7 or 8 and test 911 and the new outside line. If all works, do I just go back and delete the 9N short code?

OK.. My shortcode has the following info... Code: 9N Feature: Dial Telephone Number: N Line Group ID: 50:Main (have 0, 8 and 50:Main as choices) Locale: <blank> Force Account Code <unchecked> When I go to ARS, I see the following... ARS Route ID:50 - gray'd out Route Name: Main gray'd out...

It's at version: Avaya IP Office Manager 6.0 (07)

I have a question on an older IP Office we have at one of our facilities. We currently use 9 to dial an outside line and I guess they've accidentally dialed 911 a few times recently. They have just asked if it's possible to change the 9 to another # (7). Is this easy to do? 1 Place in the...

Thank you for the quick responses guys. I'm going to look into having someone upgrade it for me.

I have a question about IP Office upgrades. We've never attempted to upgrade one of our systems and not sure if I should do this (very little experience with phone system) or pay someone to do it. My biggest fear would be to lose any of the current config. We have 5610SW IP Phones...

Thank you Cat5Jive. Found what you were talking about and made the change. Tested out fine. Really appreciate your quick response.

Is this even possible to do? I asked in a previous post how to extension dial only for a phone in the drivers lounge. This part is working great. They are asking if someone can call or page this extension so the intercom of the phone comes on and they can talk without anyone having to pick it...

Thank you so much guys. I found the Outgoing Callbar option and checked it. We tested the phone and it is working like they want it. Thanks again.

Kinda of a novice at this. We have a IP 500 Phone switch at one of our location using IP Office. We have a request for the drivers lounge phone to be able to extension dial only and not dial out. Can anyone assist with this? Thank you