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So as it turned out it wasn't a cert issue at all. Rather the settings file pointing to an invalid host name.

Trying to set up a user with IX Workplace on their iPhone over VPN to be able to receive their calls. However after setting up their extension they get a red triangle with ! saying VOIP service limited. I tested the same exact settings on an Android phone and it worked flawlessly. Is there a...

Looks like they will be swapping out the phones for compatible ones.

Thanks for the info. I am now livid with our vendor for selling us phones that won't work with our version of IP Office. They know what version of IP Office we are on.

We have 9608G phones on lower firmwares that work fine. Is there no way to downgrade the firmware to match the models that work? They are on firmware 6.2

We have an older IP Office box (R8) and lately the newest handsets we've purchased (9608G) have been coming with firmware version 6.6. There is some kind of incompatibility with the IP Office we have as after the initial setup if we reboot the phone it is detected as a 4624, which makes the...

We have a customer service dept that responds to inquiries on a number of brands. Each brand has an 800 number that is associated with a DID on our IP Office. Currently each brand has its own hunt group that each customer service member has to be added to so that they know what brand the call...

They claim it is a network issue, which they don't support. Unless it was an IPO problem they will not assist.

Within the past week we received reports of 5 second audio delays at the start of a call between phones connected over a site to site vpn. Our vendor is claiming network issues, though nothing had changed prior to this happening. We see some long round trip times in system status but not all...

Hi all. I'll try to explain this as best I can. We have a new building next door that is connected to the main building via fiber. We needed to be able to segregate this building so I assigned it its own VLAN. We use Sonicwall for our router/firewall and I set up a sub-interface for the new...

After disabling h.323 transformation on both sides it seems to have fixed the issue. I checked with the user this morning and she reported no freezing recently.

Yup, managed to figure it out.

What needs to be done to check for OOS? That is a feasible option for us.

I disabled the H.323 transformation, but it didn't make any difference for the user with the freezing.

Our router/firewall/vpn is a sonicwall TZ210. Do you know where that option might be in that unit? Also, why would it only affect one extension?

I have a peculiar issue that is driving me crazy. We have a remote site connected through a VPN to our main office where our IP Office is hosted. One specific extension has an issue where her phone will lock up on a regular basis when doing simple things like checking call history or dialing...

I am working on setting up a English/Spanish option for our customer service reps. We only have 3 spanish speaking reps out of 11, so I am concerned that customers may be in queue indefinitely if no Spanish speaking reps happen to be here. I want to be able to have it check the spanish hunt...

Found out the problem. Someone plugged in the computer port on one of the phones into a wall jack for the lan network, basically bridging the two networks. Unplugged it and everything is working again.

Looks like other phones on the 205 network are getting X0 ARP entries now, which causes issues with one end of the call not hearing the other. What might cause this subnet to get ARP entries on an interface it isn't even connected to?

The gateway was set to 192.168.205.1, same as the rest of the 205 network. I ended up resolving this issue. Turned out it was a bad ARP entry. Somehow the 205.2 devices ARP entry got associated with the X0 interface with the rest of the 205 network on X3. Set the ARP statically and that fixed it.