I am working on setting up a English/Spanish option for our customer service reps. We only have 3 spanish speaking reps out of 11, so I am concerned that customers may be in queue indefinitely if no Spanish speaking reps happen to be here. I want to be able to have it check the spanish hunt group to see if anyone is logged in before presenting the option. Can this be done?
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VMPro check hunt group option
- Thread starter Shad0wguy
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Not really, but if the last spanish to leave puts the HG in OOS, you can check for that.
Or have an insane long timer for Overflow + select Immediate overflow if no agent available.
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
Or have an insane long timer for Overflow + select Immediate overflow if no agent available.
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
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