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Customer has an ASCBE with 2 connections to the outside world, B1 and B2. Have them configured under Endpoint Flows > Server Flows as Priority 1 B1 and Priority 2 B2 essentially. However when doing a fail over test and disabling the connection that B1 uses, the calls never flow to B2. Only when...

Yes, checked using Mediainfo, 128 kb/s, 8 000hz, 16 bits, 1 channel, PCM(little/Signed) I have checked it against other recordings I have used for other customers and its the same format.

I have 2 greetings that were custom recorded and I'm trying to get them working on 2 huntgroup voicemails. I have tried every instruction I could find from Avaya and from here, and I either get nothing working at all, or the greeting sounds like a static garbled mess. My latest attempt, I have...

The situation is as follows: Reception is using a 1416 phone and is part of a hunt group. On the phone are programmed 6 Call Appearances Call 1 comes into the group and is presented on the phone on CA1 Call 1 is answered Call 2 comes in on CA2 Now in the past, Call 1 would still be able to be...

From what I've been told by Avaya, Feature Packs and Service Packs are developed separately, and fixes that are present in service packs might not necessarily be present in feature packs, even though the service packs came out before. So a fix to an issue in a FP can be in a SP that is actually...

From my understanding the J100 will store the first cert it gets and uses that. Since the cert was changed on the IPO, it will not match whats on the J100, so it has to be cleared so it can pull the new cert. Looks like all the phones will have to be cleared.

Thanks for the help bignose21 and tac84, looks like it can be ignored and customer is freaking out for no reason.

IPO R11.0.4 showing alarm with TLS cert set to expire. I remember when this happened last time it could just be ignored and was "fixed" in later upgrades. Seems to have come back, this time it's this cert: Issued By: DST Root CA X3 Issued To: Let's Encrypt Authority X3 Valid From...

This worked for me. Thank you splittingcodec!

Yes, my Secondary Server with the default smb.conf file started no problem, so I'm assuming something is wrong with the file from Xima. I ended up using the SFTP server option to send recordings over to the Windows Xima server instead of Samba sharing. Working great so far!

Currently having the exact same issue. XIMA wanted us to use VRTX but they're not supported in the Customers Virtual environment with Server Edition. Trying to setup the Samba share like I've done plenty of times before, but now with R10.0.5 I'm just getting "Failed" when try to start/stop the...

Westi, could this be done dynamically for the user extensions so there's only an "Enable" module and "Disable" module, or would you have to do both for each extension you'd want to modify?

Physically removing the phone is what I suggested as well, but since they had the ability to enable/disable the phones from their main reception console on the CS1k, they want that on the IPO as well. The transfer is just a regular transfer action in VMPro. I tried the other one to route by...

R10 upgrades need to be done using the License migration tool in the R10 Manager. There is no upgrade license that I'm aware of for R10.

The problem with doing anything like you mentioned sizbut, is that the incoming call bar will vary. This is for a hospital that will turn it on/off depending if the person has paid for phone use. So the staff will just toggle with barring, I don't want them to have to do extensive modifications...

Under Telephony Actions > Transfer, and it's going to $KEY. I just tried with a DID and it looks like it's being blocked when going directly to the phone, and not from voicemail. So does it treat a transfer from voicemail as an internal call?

I have a Server Edition with 9608's registered to it. I have an extension setup that has the Incoming Call Bar setting ticked under Telephony > Supervisor settings. When I call in to the AA from outside and dial the extension, the call comes through to the extension. It looks like either the...

You could also turn on the "Broadcast" option in the Huntgroup under the voicemail tab, it will put the message in the personal mailbox for the users in that group.

Hi there everyone, trying to figure out something that doesn't seem to be easy to do on IPO/VMPro. I need to create ~50 conference rooms that are not extension numbers, in the 5xxx range. All of these have to be randomized and password protected. They also need the ability to change the...

I have found now with 2 separate systems and two separate computers that when you login to a 9.1.9 System with Manager 9.1.9, it will not read the Voicemail passwords or Login Codes. And when you make a change it will wipe all passwords. I got around this by using R10.0.2 Manager with the 9.1.9...