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Greetings, I have an IP office 9.0 and I need the Soft Console Software. the system has the Receptionist License - but they had to reload the PC the Console Software was on. They cannot find the software to reinstall. does anyone have a copy or know where to get one thanks

Thanks for all the feedback- this helps a lot. derfloh : how do I upgrade phone firmware BEFORE swapping out the IP500? If I do upgrade [hone firmware first, will the phones still work on the 8.1 system until I can upgrade to 11?

Greetings all, I need to upgrade a "Live" system running Rel 8.1 to Rel 11. I have a "Spare"( not is use) 500V2 that is running 8.1- - it was for a different site. Can I get an Upgrade License based on the migration file of the "Spare" 500V2, and then upgrade the "Spare" 500V2 to Rel 11 then...

Greetings, I have a customer that decided to upgrade Manager to 11.0. Now he cannot access his IPO rel 9.1- cant get past the login screen I was reading documentation and it says manager 11.0 does not support 9.1 or 10.0 Is that correct? or am I reading this wrong? thanks

Greetings all! I am needing to up grade 5-6 IP Offices to release 11. Most are running 9.0 I have one that is running 8.1 Can I go directly to REL 11 without any step upgrades in between? thanks

Greetings all, I have an IPO500 rel 9.0 build 829 - using 9608 IP phones and SIP trunks. It sometimes takes 4-5 attempts before an outbound call connects. I called my cell to test- I can see the inbound call but when I answer there in no voice in either direction. After about 4-5 attempts it...

Greetings all, Just curious, is there a way to login to a 9608 IP phone using a web browser to administrator configuration settings? I have done this with other SIP phones, but cannot get it to work with H323 Avaya phones. Thanks for your help

Actually, all users are reporting all Voicemail messages have the wrong time stamp- fours hours ahead also strange

Thanks for the debugger link. I'll give it a try I'll keep you guys posted Many Thanks!

IPO. Has the same time as VM pro

Greetings all, Voicemail Pro 9.0- The clock is running 4 hours ahead. Customer called in the middle of the day and said the Auto-Attendant was playing the night greeting. After many tests, I finally discovered that the Weekly planner Time was not functioning properly. I had to change the time...

Many thanks to everyone Excellent answers! I will let you guys know how this progress's Thanks Again!

Thanks for your response If I used Voice Mail PRO- I assume I would have to purchase licenses for the different languages? Also, the different Music on Holds for each language, would those be loaded on Voicemail Pro or on the IPO?

IP Office Rel 8.1 - Can IPO play different MOH and Different languages based on the AutoAtt menu selection? For example: Press 1 for Spanish> Caller then hears the AutoAttd Greeting in Spanish, all the standard Voicemail prompts are in Spanish and a Spanish MOH is played for the duration of...

Greeting all, Is there a way to setup an Auto-Arching or shared drive with Vocie mail Pro 9.0. I have a mailbox setup to record all calls, but it gets too large. Is there a way to archive to another server? Or, would it hurt anything to share the user folder to a larger drive? Thanks

My apologies, but where do I find where to set "recovery rule?

Greetings all, I have Voicemail Pro , rel 9.0.2.0 build 41. I keep getting complaints that no one can call in- they are getting busy signals. I also get users saying they cannot get into voicemail When I reboot the Voicemail Pro server- everything starts working. In the event logs I see "...

Greetings, I recently did an upgrade on IPO 8.1 V1 to V2 I had Avaya do a license swap from the old card to the new SD card. The system is working fine, however, only 8 channels are working on the PRI card. Manager shows all 23 channels in-service- however they can only make 8 bound calls then...

AvayaTier3 - Tried both features COS data privacy I turn off and data restrictions I turned off- still no MOH. joe2938 - Cannot do a List Trace- no Craft Permissions 4merAvaya- we can hear the music on hold at the analog port using butt set.

Hello All, I have a Definity G3 and the music on hold just stop working I verified the music is working at the analog port, that it has been assigned for decades. As a test, I swapped ports with another analog port. I removed programmed port and then reentered port information still did not...