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We have an issue with a customer location. Here is the setup. They have two trunk groups one with 4 analog lines for backup(dial 9) and they have a PRI (dial 8). There is probably 35 digital phones and about 200 analog phones for residents. The analog phones can dial out on 8 no problem...

Thanks for the link on that, I will see if I can give that a go. Doesn't look like it has the option for this PMS system but will come in handy for several others.

I am working on Wyndham Hotel Propriety. They have a Mitel 200 AX cabinet and when I initially set it up 6 years ago they were using Opera PMS using iPockets and it worked fine. Now they are using Sabre Hospitality - Synxis we tried to integrate them today after not working for the last 2...

I am trying to follow, so a call comes into a department and that department has one phone in it? If it is in DND it hunts to another extension not in that department group? Just trying to clear it up, if there is more then one phone in the department group and you put one in DND it should...

I installed an SL2100 with ip phones set to manual registration. I set everything and and it worked fine. However if a phone looses connection and has to be re-registered I am getting Duplicate Register Port >>>Ext XXXX. I am using the system DHCP on it's own network. I don't really want to...

I have changed a few of them to do that and it made no change in the issues and for whatever reason they want to select the line they go out on.

I have customer that has an IP Office V2 9.? something release and we are having issues with the speed dials. The problem appears that they grab an outside line and hit the speed dial button but something isn't recognizing the tones and relaying it to the pots lines. So in three calls only one...

Sorry yeah it is on embedded VM. And thanks for the help. I like the sub menu idea as that was the issue I was running into. If someone accidentally hit the correct number and entered the greeting menu it could be bad. But with the non prompted sub menu that should be able to take care of...

Forgot to add this in on system VM.

I have a customer that wants to be able to call in and change night greeting on their phones in case of closure, snow storms, etc. They want to be able to hit the systems AA and I am sure there is an easy way to do this I am just drawing on blank on a secure way of going about it. The...

We took over a MX 200 system in a Hotel and I am running into an issue with it. Randomly and occasionally for extended periods, the system will hit dead air after 2 rings when you call it. I have tied up several trunks one by one trying to find a bad line and everything seems to work ok and I...

It is 5.0.2.12 on an AX controller.

I have a system in a hotel that they just came out with new guidelines on their phone systems. They are required to have a phone that the only purpose for it is to ring if a 911 call is made (that's it). They have an extra 5340 sitting there so they want to use that. My trouble is I am not...

I ran into this issue on a system that I was putting into a radio station and sound quality was a very big deal for them. You can mess with the echo profile, that may help. We had two issues. Some of the phones didn't have QOS set for them. The biggest thing and you can test this. Start...

No I never really did try this, didn't exactly have the confidence to know I was doing the right thing by changing it.

The system is connected with direct co trunks. I tested a few calls and they all seemed to be fine on the trunks. But for some reason I thought when I took the class they said something about this issue going from an analog trunk to a voip network. Maybe I am missing something.

The system is feed with analog trunks and I am sure this has a quite a bit to do with it. The network is a gig network but their IT guy for whatever reason refused to set up a vlan for voice and data, so is there a possibility that this could be a problem as well. Any suggestions you may have...