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I'm thinking it was some combination of one of those. I toggled each setting off and back on, re-pasted in each field, and then power cycled the device and the system and voila. Assuming something was crabby/out of whack. Working now. Cheers!

Trying to register a video intercom device that also handles access control systems to an IP Office remotely for the first time. Have used these local to IPO with no issues in the past but am running into an odd issue when the intercom unit is remote to the IPO (traversing internet and NAT). I...

Just wanted to provide an update - patches did help some small bugs the customer had seen but not this audio issue. I ended up putting a 5506-X (Cisco) in place of the Sonicwall and the problem was immediately cleared. Dell/Sonicwall support could not find any issue with the TZ400 (except that...

Does the customer park? Pretty easy to provision a park button and park pickup on those if so: https://www.youtube.com/watch?v=xQPpfix8Z2g Addditionally, inside the D100 menu you can turn off the feature screening prompts on the D100's where it asks "are you sure" 100x every time you try to do...

I have seen this many times tbh, the D100 GUI seems it does not always want to commit changes. I love the D100/160 solution once working but the gateway initialization can seem to simply ignore commands at times. I end up reloading the device, changing browsers, etc over and over until it...

I am trying to gather firmware for the Nortel tech but can't seem to find: BCM450.R100.UTPS-130 Category: GEN. On the Avaya site anywhere. Once we have the system patched up we are going to explore the reg clearing route for him, but in the mean-time I am likely going to fresh-install the...

I believe I answered a few of your questions in the first post but I can clarify :-) Avaya/Cisco engineer; very little Nortel knowledge. Extensive voice background, strong security/firewall background. Here is what I know: No ports need to be forwarded/opened on the firewall since client is...

Thank you very much for your assistance, will simultaneously troubleshoot the VPN to ensure something isn't somehow restricted through the tunnel.

Unfortunately I am not savvy on the Nortel side of firmware and updates. Does the attached provide any insight?http://files.engineering.com/getfile.aspx?folder=77c9f989-637e-41d6-8d69-c06eb07378fa&file=nortel-software-update-history.png

Hey all, trying to help a client whose Nortel BP went out of business years ago. Client has a 2050 on his laptop he uses in the office without issue but gets no audio when running over VPN. Looks like all signaling is working fine; DN registers and can make and take calls (can hear the numbers...

Problem still in place after upgrade to R9.1.5 - back to Avaya we go. There are a few different bugs affecting visual voicemail from what I have seen.

Avaya had provided a custom patch for this but the custom bug fix is now in 9.1.5 Will be testing the 9.1.5 shortly to see if it indeed fixed the issue there as well.

vMotion is the only way to transfer an SE and not have to "dongle swap" licenses. That being said, not too many customers out there can vMotion across the WAN in this space.

I would suggest an internal relay server on the LAN, I have also seen IPO's stop trying to reconnect after so many failed attempts. Office 365 mail servers seem to constantly be in an impaired state

What release? The backup/restore process works well on the newer releases when moving between Linux and Windows. Copy/splatting files will generally bring pain when moving between platforms. Always a good idea to do a dry run before you depend on making the swap. If you are doing a release...

Have not seen any issues with mobile twinning on R9.1 systems. I do however have an issue with visual voice over SCN when users check non system local mailboxes. Up to Tier 4 with Avaya as of Monday on it. We are not upgrading customers on stable R9 releases to R9.1 just yet. When 9.1 sp4 was...

R9.1 uses "IP Office" lines for SCN by default instead of H323 lines (yes H323 lines are possible). It even auto-converts your H323 lines to "IP Office" lines on upgrade. Do you have them all as H323 lines between systems? Also best to stay within a major release when possible, especially with...

I also generally quote 3-4 hours depending on app usage and DevConnect software that may also be implemented.

Yup, at least create a route of last resort on the IPO that points to the voice gateway IP on the ERS. 0.0.0.0 0.0.0.0 192.168.42.254 Lan X If you didn't run the script verbose^

Looking to know what type of licenses or need the license codes?